HVAC Dispatch Pro: Scheduler & Customer Advocate

IES Residential; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with Employer Contribution

Company Paid Time Off

Company Paid Life Insurance

Medical Coverage includingPrescription

Dental and Vision Coverage

Long-term Disability

Critical Illness

Pet Coverage

Auto and Home Insurance Discounts

Job summary

IES Residential, Inc. is seeking a Dispatcher to join our team in Hutto TX. The role focuses on coordinating technicians, scheduling service calls, and maintaining accurate records while delivering excellent customer service in a fast-paced environment.

Ideal candidates bring 2–4 years of dispatch or related experience, strong communication and multitasking abilities, and proficiency with dispatch software and Microsoft Office. This on-site position emphasizes teamwork and professionalism.

Qualifications

• Previous dispatching, scheduling, or customer service experience preferred.
• HVAC, plumbing, construction, or service industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers, dispatch software, and Microsoft Office applications.
• Ability to remain calm and make sound decisions under pressure.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Utilize phone and computer systems to dispatch technicians or field units to appropriate locations.
• Monitor routes and technician status, coordinating and prioritizing schedules effectively.
• Provide technicians with job details, traffic updates, obstacles, and customer-specific requirements.
• Enter data accurately into company systems and maintain logs and records of calls, activities, and pertinent information.
• Prioritize service calls based on urgency and importance.
• Communicate regularly with customers regarding appointment updates and service status.
• Collaborate effectively with office personnel and field teams.
• Contribute as a team player in a fast-paced, high-pressure environment.
• Maintain professionalism and excellent customer service at all times.
• Perform additional administrative and operational support tasks as needed.
• Other duties as assigned.

Skills

Dispatching experience

Communication skills

Organizational skills

Multitasking

Computer proficiency

Team collaboration

Tools

Dispatch software

Microsoft Office

CRM systems

Job description

IES Residential, Inc. is seeking a Dispatcher to join our team in Hutto TX. The role focuses on coordinating technicians, scheduling service calls, and maintaining accurate records while delivering excellent customer service in a fast-paced environment.

Ideal candidates bring 2–4 years of dispatch or related experience, strong communication and multitasking abilities, and proficiency with dispatch software and Microsoft Office. This on-site position emphasizes teamwork and professionalism.