HVAC Service Dispatch & Scheduling Specialist

HTS Engineering Ltd.; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

HTS Engineering Ltd. in Houston, TX seeks a Dispatcher to maintain service priorities and ensure on-time dispatch of work orders across districts.

The role coordinates with Service Managers and Account Managers to schedule quoted repairs, replacements, and preventive maintenance, while keeping detailed notes and KPI tracking in the system. You will monitor technician time, assist with permits, truck repairs, and special requests, and ensure timely delivery of information from the field to

Qualifications

• Maintains service priorities and schedules effectively.
• Coordinates with Service Manager and Account Managers.

Responsibilities

• Dispatch work orders within business hours for assigned districts.
• Maintain service standards for schedule adherence and KPI tracking.
• Coordinate technician assignments for quoted repairs and preventative maintenance.
• Schedule approved repairs within two business days of part delivery; schedule equipment replacements within one week.
• Enter notes on scheduling and follow up with clients and internal teams.

Job description

HTS Engineering Ltd. in Houston, TX seeks a Dispatcher to maintain service priorities and ensure on-time dispatch of work orders across districts.

The role coordinates with Service Managers and Account Managers to schedule quoted repairs, replacements, and preventive maintenance, while keeping detailed notes and KPI tracking in the system. You will monitor technician time, assist with permits, truck repairs, and special requests, and ensure timely delivery of information from the field to