HVAC/R Technical Support Engineer — Training & Field Visits

Smiths Group; Portland (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Gastite is seeking a Technical Service Engineer based in our Portland office. You will serve as the primary liaison between internal teams and field staff, delivering timely technical support, training, and customer assistance while upholding safety and compliance.

Expect 60–70% office work with 30–40% travel for hands-on support, training, and field investigations. You will collaborate with Engineering, Quality, and Customer Service to resolve issues and develop training materials for customers

Qualifications

• AS Engineering or equivalent through relevant work experience.
• 2-6 years of relevant HVAC/R experience.

Responsibilities

• Provide technical support to customers and field staff by answering product questions and guiding basic troubleshooting.
• Assist with on-site visits to observe installations, deliver introductory training, and support product demonstrations.
• Learn product designs, applications, and industry requirements to confidently explain product use.
• Document support calls, questions, and solutions to help build team knowledge and improve processes.
• Work with management to support product investigations and follow up on reported issues.
• Contribute to updating training materials and help present training sessions for customers and internal staff.
• Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
• Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.
• Demonstrate mechanical aptitude and a willingness to build industry knowledge over time.
• Comfortable with regular travel for training and site visits.

Skills

Microsoft Office

CAD software

HVAC/R experience

Education

AS Engineering or equivalent

Job description

Gastite is seeking a Technical Service Engineer based in our Portland office. You will serve as the primary liaison between internal teams and field staff, delivering timely technical support, training, and customer assistance while upholding safety and compliance.

Expect 60–70% office work with 30–40% travel for hands-on support, training, and field investigations. You will collaborate with Engineering, Quality, and Customer Service to resolve issues and develop training materials for customers