Technical Support Engineer

Flex Tek; Portland (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Gastite seeks a Technical Service Engineer based in the Portland office to serve as the primary liaison between internal teams and field staff. You will provide timely technical support, training, and customer assistance while helping maintain safety and compliance.

The role is mostly office-based (60–70%) with 30–40% travel for hands-on support, installations, and demonstrations. You will learn product designs and industry requirements to confidently explain usage and help update training

Qualifications

• AS Engineering or equivalent with 2–6 years HVAC/R experience.
• Strong CAD and Microsoft Office proficiency.
• Willingness to travel domestically; occasional international travel.

Responsibilities

• Provide technical support to customers and field staff via product questions and troubleshooting.
• Assist with on-site visits to observe installations and deliver introductory training.
• Learn product designs and industry requirements to explain product use confidently.
• Document support calls and solutions to improve team knowledge and processes.
• Collaborate with Engineering, Quality, and Operations on product improvements.
• Help update training materials and present training sessions for customers and staff.

Skills

Microsoft Office

CAD software

HVAC/R experience

Travel flexibility

Education

AS Engineering

Tools

CAD software

Microsoft Office

Job description

Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.

Job Description

Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.

Primary Responsibilities:

The Technical Service Engineer is based in the Portland office and serves as the primary liaison between internal teams and field staff. This role provides timely technical support, training, and customer assistance while helping maintain safety and compliance. Most work (about 60–70%) is office-based, with 30–40% travel for hands‑on support, training, and basic field investigations.

• Provide technical support to customers and field staff by answering product questions and guiding them through basic troubleshooting.
• Assist with on‑site visits to observe installations, deliver introductory training, and support product demonstrations.
• Learn product designs, applications, and industry requirements to confidently explain product use.
• Document support calls, questions, and solutions to help build team knowledge and improve processes.
• Work with management to support product investigations and follow up on reported issues.
• Contribute to updating training materials and help present training sessions for customers and internal staff.
• Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
• Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.
• Demonstrate mechanical aptitude and a willingness to build industry knowledge over time.
• Comfortable with regular travel for training and site visits.

Qualifications

Skills Required:

• Microsoft Office and CAD software
• HVAC/R and plumbing, contracting, and industry experience
• Frequent domestic travel required, infrequent international travel

Education & Experience preferred:

• AS Engineering or equivalent through relevant work experience
• 2-6 years of relevant experience with HVAC/R

Additional Information

This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as‑needed basis.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.