HVAC Field Support & Training Specialist

Rheem Manufacturing Company; Tennessee; On-site; USD 75,000 - 95,000; Full time

Job summary

Rheem Manufacturing Company seeks a Field Technical Support Representative to provide commercial HVAC technical advice and training to distributors and dealers, covering the Southern US district. The role is field-based and must be near a major US airport.

You will escalate complex issues, coach technicians, conduct site visits, and liaise with internal teams. Travel about 50% is required. An associate degree in a technical field and 5+ years HVAC experience are required.

Qualifications

• Associates degree in a technical field or equivalent.
• 5+ years direct HVAC or industry experience.
• Excellent verbal and written communication; able to present training to large groups.
• Computer literate.
• Must be able to perform physical tasks up to 50 lbs.
• Travel approximately 50% of the time.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex commercial HVAC issues.
• Coach, mentor, and train customers and HVAC technicians on best practices and safety protocols.
• Conduct site visits to investigate product failures and to aid in training for customers.
• Act as the technical liaison between customers, contractors, and internal teams to resolve field issues.
• Perform other duties as required.

Skills

HVAC experience

Communication skills

Travel ready

Technical training

Education

Associates degree in technical field

Job description

Rheem Manufacturing Company seeks a Field Technical Support Representative to provide commercial HVAC technical advice and training to distributors and dealers, covering the Southern US district. The role is field-based and must be near a major US airport.

You will escalate complex issues, coach technicians, conduct site visits, and liaise with internal teams. Travel about 50% is required. An associate degree in a technical field and 5+ years HVAC experience are required.