HVAC Field Support & Training Specialist

Rheem Manufacturing Company

Tennessee

On-site

USD 75,000 - 95,000

Full time

11 hours ago
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Job summary

Rheem Manufacturing Company seeks a Field Technical Support Representative to provide commercial HVAC technical advice and training to distributors and dealers, covering the Southern US district. The role is field-based and must be near a major US airport.

You will escalate complex issues, coach technicians, conduct site visits, and liaise with internal teams. Travel about 50% is required. An associate degree in a technical field and 5+ years HVAC experience are required.

Qualifications

  • Associates degree in a technical field or equivalent.
  • 5+ years direct HVAC or industry experience.
  • Excellent verbal and written communication; able to present training to large groups.
  • Computer literate.
  • Must be able to perform physical tasks up to 50 lbs.
  • Travel approximately 50% of the time.

Responsibilities

  • Provide tier-one escalation support and diagnostic guidance for complex commercial HVAC issues.
  • Coach, mentor, and train customers and HVAC technicians on best practices and safety protocols.
  • Conduct site visits to investigate product failures and to aid in training for customers.
  • Act as the technical liaison between customers, contractors, and internal teams to resolve field issues.
  • Perform other duties as required.

Skills

HVAC experience
Communication skills
Travel ready
Technical training

Education

Associates degree in technical field

Job description

Rheem Manufacturing Company seeks a Field Technical Support Representative to provide commercial HVAC technical advice and training to distributors and dealers, covering the Southern US district. The role is field-based and must be near a major US airport.

You will escalate complex issues, coach technicians, conduct site visits, and liaise with internal teams. Travel about 50% is required. An associate degree in a technical field and 5+ years HVAC experience are required.

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