HVAC Technical Support Specialist Remote & On-Site

Gemaire Distributors; Carrollton (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Gemaire Distributors in Ashland, VA is seeking an experienced HVAC Technical Support professional. You will provide remote support via Salesforce, plus on-site assistance for installations, service issues and best-practice guidance to customers.

Responsibilities include teaching technical classes as directed, supporting the sales team with customer visits, and acting as a liaison for warranty considerations and manufacturer programs. Some travel is required.

Qualifications

• HVAC technical service skills typical of minimum 5 years direct industry experience.
• Excellent verbal and written communication skills.
• Computer literate, proficient with Microsoft Office suite.
• Some overnight travel required.
• Valid motor vehicle driver license and reliable transportation with clean record within last 3 years.

Responsibilities

• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system, mainly via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Explain correct product installation methods, service and diagnostic methods to promote best practices and customer development for Gemaire customers.
• Potentially teach technical training classes produced by Gemaire and equipment manufacturers as directed by syllabus and guidelines.
• Support Gemaire sales by collaborating with local and regional representatives; participate in joint calls and speak at events.

Skills

HVAC technical service

Verbal & written communication

Microsoft Office

Overnight travel

Valid driver's license

Job description

Gemaire Distributors in Ashland, VA is seeking an experienced HVAC Technical Support professional. You will provide remote support via Salesforce, plus on-site assistance for installations, service issues and best-practice guidance to customers.

Responsibilities include teaching technical classes as directed, supporting the sales team with customer visits, and acting as a liaison for warranty considerations and manufacturer programs. Some travel is required.