Plumbing Dispatch Specialist — In-Office (Brea)

Service Champions Plumbing, Heating & AC; West Covina (CA); Presencial; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Paid time off

Training and development

Team-oriented culture

Descripción de la vacante

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a skilled Dispatcher for the Plumbing department to coordinate service requests, dispatch field technicians, and serve as the primary communication hub between customers and operations. You will monitor schedules, handle inquiries, and ensure timely service delivery in a fast-paced environment.

The role requires 2+ years of dispatching experience, excellent communication, and proficiency with call-center software (ServiceTitan a

Formación

• 2+ years of dispatching experience required.
• Excellent verbal and written communication skills required.
• HVAC or Plumbing dispatch industry experience preferred.
• Strong problem-solving abilities and a customer-centric mindset.

Responsabilidades

• Coordinating Service Requests: schedule and dispatch service calls to field technicians.
• Communication Point: serve as main contact for field teams, customers, and management.
• Problem-solving: address inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: adjust schedules in real-time to optimize operations.
• Record-Keeping: maintain accurate records of service requests, schedules, and incidents.
• Emergency Response: coordinate emergency response when necessary.
• Resource Allocation: ensure efficient allocation of resources.
• Collaboration: work with other departments to improve service delivery.

Conocimientos

2+ years dispatching

Excellent communication

Customer-centric

Multitasking

Call center software

ServiceTitan experience

Herramientas

Service Titan

Descripción del empleo

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a skilled Dispatcher for the Plumbing department to coordinate service requests, dispatch field technicians, and serve as the primary communication hub between customers and operations. You will monitor schedules, handle inquiries, and ensure timely service delivery in a fast-paced environment.

The role requires 2+ years of dispatching experience, excellent communication, and proficiency with call-center software (ServiceTitan a