HVAC & Plumbing Service Dispatcher — Scheduling & Coordination

POLK MECHANICAL COMPANY LLC; Grand Prairie (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Polk Mechanical Company LLC in Grand Prairie, TX is seeking a Service Dispatcher to coordinate HVAC/R and plumbing service calls. You will schedule technicians, communicate with customers, and work closely with service management to keep operations running smoothly.

The role emphasizes strong communication, organization, and a customer-focused approach, with responsibilities including generating service calls, tracking work scope, and ensuring timely field support.

Qualifications

• High School diploma or equivalent required.
• Two years of related education or experience are preferred.
• Excellent customer service, communication, and problem-solving skills.
• Must pass pre-employment drug screen and criminal background check.
• Highly safety conscious.
• Excellent organizational skills; self-motivated and able to follow through with minimal supervision.

Responsibilities

• Communicate with customers and sales representatives to determine service and scheduling needs
• Generate service calls within the computer program, recording the type and scope of work to be performed
• Coordinate technicians according to customer requests, determine schedules, and assign technician workloads
• Schedule and notify technicians of daily assignments; monitor workload and capacity throughout the day
• Interact with suppliers to verify availability of parts to ensure quality and timely service calls
• Create and maintain new customer accounts with up-to-date and accurate information
• Follow safe work practices and accident prevention procedures

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or equivalent

Two years of education/experience in related area

Job description

Polk Mechanical Company LLC in Grand Prairie, TX is seeking a Service Dispatcher to coordinate HVAC/R and plumbing service calls. You will schedule technicians, communicate with customers, and work closely with service management to keep operations running smoothly.

The role emphasizes strong communication, organization, and a customer-focused approach, with responsibilities including generating service calls, tracking work scope, and ensuring timely field support.