Service Dispatcher

POLK MECHANICAL COMPANY LLC; Grand Prairie (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Polk Mechanical Company LLC in Grand Prairie, TX is seeking a Service Dispatcher to coordinate HVAC/R and plumbing service calls. You will schedule technicians, communicate with customers, and work closely with service management to keep operations running smoothly.

The role emphasizes strong communication, organization, and a customer-focused approach, with responsibilities including generating service calls, tracking work scope, and ensuring timely field support.

Qualifications

• High School diploma or equivalent required.
• Two years of related education or experience are preferred.
• Excellent customer service, communication, and problem-solving skills.
• Must pass pre-employment drug screen and criminal background check.
• Highly safety conscious.
• Excellent organizational skills; self-motivated and able to follow through with minimal supervision.

Responsibilities

• Communicate with customers and sales representatives to determine service and scheduling needs
• Generate service calls within the computer program, recording the type and scope of work to be performed
• Coordinate technicians according to customer requests, determine schedules, and assign technician workloads
• Schedule and notify technicians of daily assignments; monitor workload and capacity throughout the day
• Interact with suppliers to verify availability of parts to ensure quality and timely service calls
• Create and maintain new customer accounts with up-to-date and accurate information
• Follow safe work practices and accident prevention procedures

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or equivalent

Two years of education/experience in related area

Job description

Overview

Polk Mechanical is seeking a Service Dispatcher to dispatch Service Technicians to install, service, and repair HVAC/R and plumbing systems, coordinating closely with service management to keep technicians scheduled and customers informed.

Responsibilities

• Communicate with customers and sales representatives to determine service and scheduling needs
• Generate service calls within the computer program, recording the type and scope of work to be performed
• Coordinate technicians according to customer requests, determine schedules, and assign technician workloads
• Schedule and notify technicians of daily assignments; monitor workload and capacity throughout the day
• Interact with suppliers to verify availability of parts to ensure quality and timely service calls
• Create and maintain new customer accounts with up-to-date and accurate information
• Follow safe work practices and accident prevention procedures

Qualifications

• High School diploma or equivalent required
• Two years of education and/or experience in a related area
• Excellent customer service, communication, and problem-solving skills
• Must pass a pre-employment drug screen and criminal background check
• Highly safety conscious
• Excellent organizational skills; self-motivated and able to follow through with minimal supervision
• Positive attitude

EEO Disclaimer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.