General Manager, HVAC

Tom-Drexler-1; Horsham (PA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Full benefits package includingMedical

Dental vision PTO 401(k)

Job summary

Len The Plumber Heating and Air in Horsham, PA seeks a General Manager, HVAC, Plumbing & Operations to lead multiple service lines and drive revenue, profitability, and customer satisfaction. This full-time role offers a competitive base with performance bonus opportunities and a comprehensive benefits package.

The ideal candidate has hands-on leadership with strong P&L experience in the trades, a track record of building high-performance teams, and the ability to partner with regional

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 10+ years of leadership with P&L accountability.
• Experience in residential home service trades is a plus.

Responsibilities

• Maintain full P&L accountability for all operations.
• Develop and execute business plans across HVAC, Plumbing, Sewer, and Electrical.
• Drive revenue, profitability, and KPI goals through operational excellence.
• Lead cross-functional teams including operations, finance, HR, and marketing.
• Recruit, hire, and retain high-performing leaders and field teams.
• Ensure exceptional customer experience and same-day service.

Skills

Leadership

P&L Management

Operations Leadership

Cross-functional Collaboration

Strategic Planning

Data-Driven Decision Making

Education

Bachelor’s degree in Business Administration

10+ years of leadership experience

Tools

ServiceTitan

Job description

General Manager, HVAC

Full Time Horsham, PA, US

Salary Range: $150,000.00 To $175,000.00 Annually

General Manager - HVAC, Plumbing & Operations

Len The Plumber | Cherry Hill, NJ, Boothwyn & Horsham, PA

Compensation:$150,000-200K + | Base + Performance Bonus Opportunity
Work Type: Full-Time
Reports To: Regional Leadership

About Len the Plumber Heating and Air

When you join Len the Plumber Heating & Air, you're not just starting a job- you're becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we'd want for our own families. We celebrate wins together, invest in each other's growth, and create an environment where you can do your best work and feel proud of the difference you make every day.

Why Join Us

• Competitive base salary + bonus opportunity
• Lead multiple high-growth service operations
• Partner directly with regional and executive leadership
• Strong support infrastructure across recruiting, marketing, training, finance, and operations
• Opportunity to build culture, develop teams, and drive operational excellence
• Full benefits package including medical, dental, vision, PTO, and 401(k)

Position Summary

The General Manager is responsible for providing overall leadership to Len The Plumber to achieve revenue, profitability, and KPI objectives while creating a customer-centric and solutions-oriented culture. This role is responsible for driving operational excellence, employee development, customer satisfaction, and overall business performance across multiple business units.

The ideal candidate is a hands-on leader with strong P&L experience, operational expertise within the trades industry, and a proven ability to lead high-performing teams in a fast-paced environment.

What You'll Do

• Maintain full P&L accountability for all operations.
• Develop and execute comprehensive business plans across HVAC, Plumbing, Sewer, and Electrical operations
• Achieve revenue, profitability, and KPI goals through operational excellence and performance management
• Drive productivity, service performance, sales effectiveness, and customer satisfaction initiatives
• Effectively partner and collaborate cross-functionally with operations, finance, HR, recruiting, marketing, dispatch, fleet, warehouse, and training teams
• Recruit, hire, develop, and retain high-performing leaders and field teams
• Build and maintain a performance-driven culture focused on accountability and growth
• Ensure teams consistently deliver an excellent customer experience and uphold the company's same-day service promise
• Support development and execution of onboarding, coaching, technical training, leadership development, and safety programs
• Oversee operational support functions including dispatching, permitting, fleet, facilities, warehouse, and logistics
• Participate in regional business reviews and leadership meetings to report on business performance and strategic initiatives
• Ensure compliance with all local, state, and federal operational and safety requirements
• Promote and enforce safety best practices across all field operations
• Other duties as assigned

What We’re Looking For

Required Qualifications

• Bachelor’s degree in Business Administration and/or 10+ years of related leadership experience
• 10+ years of experience leading business operations with full P&L accountability
• Proven experience building high-performance cultures and leading cross-functional operations
• 5+ years of management experience within the residential home service trades industry
• Strong background in operations, sales, customer service, and organizational development
• Demonstrated success driving revenue growth, profitability, training, and employee development
• Strong analytical and business acumen with the ability to interpret KPIs and operational data
• Excellent communication, leadership, and organizational skills
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Ability to work flexible schedules based on business needs

Preferred Qualifications

• Experience within HVAC, Plumbing, Sewer, and/or Electrical operations
• Experience using ServiceTitan or similar field service management software

Schedule

Monday-Friday | Schedule flexibility based on operational needs