HVAC & Plumbing Dispatch Specialist | Customer Care

Henderson Plumbing Contractors; Broomall (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

Insurance package

Prescription coverage

Company-paid life insurance

Paid vacation & holidays

401(k) with match

Career growth

Job summary

WM Henderson in Broomall, PA is seeking a Customer Service Coordinator/Dispatcher to join our HVAC and plumbing service team on multiple shifts. This role focuses on scheduling, dispatching technicians, routing optimization, and delivering exceptional customer service while maintaining accurate service tickets.

Ideal candidates have at least 2 years in a customer-facing office role, strong communication, and the ability to manage schedules in a fast-paced environment.

Qualifications

• Minimum of 2 years of office and/or customer service experience (dispatching experience preferred).
• Professional demeanor and presentation.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Ability to prioritize, organize, and proactively manage schedules.
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Strong computer skills, including Microsoft Office proficiency and the ability to learn dispatching and customer management software.

Responsibilities

• Scheduling and dispatching HVAC and Plumbing Service Technicians efficiently.
• Reviewing and optimizing technician routes to maximize productivity.
• Answering incoming calls from existing customers and providing outstanding customer service.
• Accurately entering and maintaining service ticket information.
• Creating dispatch numbers for ordered parts and tracking order status.
• Following up on part deliveries and coordinating installation appointments.
• Collaborating with technicians and internal teams to ensure timely service completion.

Skills

Customer service

Scheduling

Dispatching

Communication

Microsoft Office

Job description

WM Henderson in Broomall, PA is seeking a Customer Service Coordinator/Dispatcher to join our HVAC and plumbing service team on multiple shifts. This role focuses on scheduling, dispatching technicians, routing optimization, and delivering exceptional customer service while maintaining accurate service tickets.

Ideal candidates have at least 2 years in a customer-facing office role, strong communication, and the ability to manage schedules in a fast-paced environment.