Dispatcher

WM Henderson; Broomall (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus opportunities

Additional incentive programs

Medical, dental, and vision insurance

Prescription drug coverage

Company-paid life insurance

Paid vacation and holidays

401(k) with employer match

Career advancement opportunities

Job summary

WM Henderson, a fast-growing residential HVAC and plumbing services provider in Broomall, PA, is seeking a Customer Service Coordinator/Dispatcher to join our team. You will schedule and dispatch technicians, optimize routes, handle customer calls, and maintain service tickets to ensure a high-quality customer experience.

We offer competitive pay, monthly bonus opportunities, and a benefits package including medical, dental, vision coverage, 401(k) with employer match, paid vacation, and career

Qualifications

• Minimum of 2 years office and/or customer service experience (dispatching preferred).
• Professional demeanor and presentation.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Ability to prioritize, organize, and manage schedules.
• Ability to work independently and in a team.
• Computer proficiency and ability to learn dispatching software.

Responsibilities

• Schedule and dispatch HVAC and Plumbing technicians.
• Review routes to maximize productivity.
• Answer incoming calls and provide service.
• Enter and maintain service tickets.
• Create dispatch numbers for parts and track orders.
• Coordinate deliveries and installation appointments.
• Collaborate with technicians and teams to ensure timely service.

Skills

Customer service

Communication

Scheduling

Microsoft Office

Dispatch software

Route optimization

Tools

Dispatch software

CRM software

Job description

Customer Service Coordinator / Dispatcher
WM Henderson | Broomall, PA
Multiple Shifts Available

WM Henderson, a fast-growing leader in residential HVAC and plumbing services, is expanding our team and seeking a customer-focused Customer Service Coordinator/Dispatcher to join our Broomall, PA office.

At WM Henderson, our employees are the foundation of our success. We are committed to providing a positive, supportive environment where team members can learn, grow, and build rewarding careers. We are looking for someone with a positive attitude, strong communication skills, and a genuine passion for helping customers.

What You'll Do

As a Customer Service Coordinator/Dispatcher, you will play a critical role in delivering an exceptional customer experience by:

• Scheduling and dispatching HVAC and Plumbing Service Technicians efficiently
• Reviewing and optimizing technician routes to maximize productivity
• Answering incoming calls from existing customers and providing outstanding customer service
• Accurately entering and maintaining service ticket information
• Creating dispatch numbers for ordered parts and tracking order status
• Following up on part deliveries and coordinating installation appointments
• Collaborating with technicians and internal teams to ensure timely service completion

Why Join WM Henderson?

Enjoy a family-oriented culture where your contributions are recognized and valued. We are committed to teamwork, professional development, and creating opportunities for career growth.

We offer:

• Competitive pay
• Monthly bonus opportunities
• Additional incentive programs
• Medical, dental, and vision insurance
• Prescription drug coverage
• Company-paid life insurance
• Paid vacation and holidays
• 401(k) with employer match
• Career advancement opportunities

What We're Looking For

To be successful in this role, you should have:

• Minimum of 2 years of office and/or customer service experience (dispatching experience preferred)
• Professional demeanor and presentation
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to prioritize, organize, and proactively manage schedules
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment
• Ability to work effectively both independently and as part of a team
• Strong computer skills, including Microsoft Office proficiency and the ability to learn dispatching and customer management software

If you thrive in a fast-paced environment and enjoy helping customers while coordinating a busy service team, we'd love to hear from you. Join WM Henderson and be part of a company that values its employees as much as its customers.