Customer Service Dispatcher – HVAC/Plumbing

Wm. Henderson Plumbing Heating and Cooling; Broomall (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

Company-paid life insurance

Paid vacation and holidays

401(k) with employer match

Career advancement opportunities

Job summary

WM Henderson is seeking a Customer Service Coordinator/Dispatcher in Broomall, PA to coordinate scheduling and dispatch of HVAC and plumbing service technicians. The role emphasizes delivering exceptional customer service while optimizing routes and maintaining accurate service tickets.

The ideal candidate has at least 2 years of office or customer service experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Minimum of 2 years of office and/or customer service experience (dispatching experience preferred)
• Professional demeanor and presentation
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to prioritize, organize, and proactively manage schedules
• Strong problem-solving skills and ability to think quickly in a fast-paced environment
• Ability to work effectively both independently and as part of a team
• Strong computer skills, including Microsoft Office proficiency and ability to learn dispatching and customer management software

Responsibilities

• Scheduling and dispatching HVAC and Plumbing Service Technicians efficiently
• Reviewing and optimizing technician routes to maximize productivity
• Answering incoming calls from existing customers and providing outstanding customer service
• Accurately entering and maintaining service ticket information
• Creating dispatch numbers for ordered parts and tracking order status
• Following up on part deliveries and coordinating installation appointments
• Collaborating with technicians and internal teams to ensure timely service completion

Skills

Customer service mindset

Communication skills

Scheduling/dispatching

Team coordination

Tools

Dispatch software

Microsoft Office

Job description

WM Henderson is seeking a Customer Service Coordinator/Dispatcher in Broomall, PA to coordinate scheduling and dispatch of HVAC and plumbing service technicians. The role emphasizes delivering exceptional customer service while optimizing routes and maintaining accurate service tickets.

The ideal candidate has at least 2 years of office or customer service experience, strong communication skills, and proficiency in Microsoft Office.