Dispatcher

WM Henderson Heating, Cooling, Plumbing, & Electrical; Broomall (PA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

Incentive programs

Medical insurance

Dental insurance

Vision insurance

Rx coverage

Life insurance

Paid vacation

Job summary

WM Henderson Heating, Cooling, Plumbing, & Electrical is seeking a Customer Service Coordinator/Dispatcher in Broomall, PA to join our growing team. You will coordinate dispatching of technicians, manage schedules, and deliver exceptional service to residential customers.

Ideal candidates have at least 2 years in an office or customer service role, strong communication and computer skills, and the ability to optimize routes and handle multiple priorities in a fast-paced environment.

Qualifications

• Minimum of 2 years of office and/or customer service experience (dispatching experience preferred).
• Professional demeanor and presentation.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Ability to prioritize, organize, and proactively manage schedules.
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Strong computer skills, including Microsoft Office proficiency and the ability to learn dispatching and customer management software.

Responsibilities

• Schedule and dispatch HVAC and Plumbing Service Technicians efficiently.
• Review and optimize technician routes to maximize productivity.
• Answer incoming calls from existing customers and provide outstanding customer service.
• Enter and maintain service ticket information accurately.
• Create dispatch numbers for ordered parts and track order status.
• Follow up on part deliveries and coordinate installation appointments.
• Collaborate with technicians and internal teams to ensure timely service completion.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Microsoft Office

Dispatch software

Tools

CRM software

Microsoft Office

Job description

Customer Service Coordinator / Dispatcher
WM Henderson | Broomall, PA
Multiple Shifts Available

WM Henderson, a fast-growing leader in residential HVAC and plumbing services, is expanding our team and seeking a customer-focused Customer Service Coordinator/Dispatcher to join our Broomall, PA office.

At WM Henderson, our employees are the foundation of our success. We are committed to providing a positive, supportive environment where team members can learn, grow, and build rewarding careers. We are looking for someone with a positive attitude, strong communication skills, and a genuine passion for helping customers.

What You'll Do

As a Customer Service Coordinator/Dispatcher, you will play a critical role in delivering an exceptional customer experience by:

• Scheduling and dispatching HVAC and Plumbing Service Technicians efficiently
• Reviewing and optimizing technician routes to maximize productivity
• Answering incoming calls from existing customers and providing outstanding customer service
• Accurately entering and maintaining service ticket information
• Creating dispatch numbers for ordered parts and tracking order status
• Following up on part deliveries and coordinating installation appointments
• Collaborating with technicians and internal teams to ensure timely service completion

Why Join WM Henderson?

Enjoy a family-oriented culture where your contributions are recognized and valued. We are committed to teamwork, professional development, and creating opportunities for career growth.

We offer:

• Competitive pay
• Monthly bonus opportunities
• Additional incentive programs
• Medical, dental, and vision insurance
• Prescription drug coverage
• Company-paid life insurance
• Paid vacation and holidays
• 401(k) with employer match
• Career advancement opportunities

What We're Looking For

To be successful in this role, you should have:

• Minimum of 2 years of office and/or customer service experience (dispatching experience preferred)
• Professional demeanor and presentation
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to prioritize, organize, and proactively manage schedules
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment
• Ability to work effectively both independently and as part of a team
• Strong computer skills, including Microsoft Office proficiency and the ability to learn dispatching and customer management software

If you thrive in a fast-paced environment and enjoy helping customers while coordinating a busy service team, we'd love to hear from you. Join WM Henderson and be part of a company that values its employees as much as its customers.