HVAC & Plumbing Dispatch Lead - Real-Time Ops

The Contractor Consultants; Petaluma (CA); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Professional development

Job summary

John Owens Services Inc. in Petaluma, CA is seeking an HVAC and Plumbing Dispatcher to lead service logistics and act as the central coordinator for the service department.

You will balance real-time problem-solving with strategic scheduling, ensuring optimal field routing, technician pairing, and customer satisfaction across residential projects. The role offers opportunities to impact daily performance and company growth.

Qualifications

• Minimum 3 years experience as a Dispatcher (any industry).
• Experience dispatching in a fast-paced residential service or field trade environment.
• Strong decision-making skills to manage fluid, high-volume changes.
• Excellent interpersonal communication to manage diverse client and technician personalities.
• Proficiency using field service management CRM software and scheduling tools.

Responsibilities

• Make dispatch decisions using CRM to optimize field routing.
• Pair field technicians with the right job and materials.
• Foster collaboration between customer service, installation teams, and field technicians.
• Resolve customer concerns and de-escalate situations professionally.
• Help drive revenue targets for the service division.
• Apply company standards while receiving leadership coaching.

Skills

Interpersonal communication

Decision-making

Problem-solving

Customer service orientation

Education

Associate Degree or equivalent training

Tools

Field service CRM

Scheduling software

Job description

John Owens Services Inc. in Petaluma, CA is seeking an HVAC and Plumbing Dispatcher to lead service logistics and act as the central coordinator for the service department.

You will balance real-time problem-solving with strategic scheduling, ensuring optimal field routing, technician pairing, and customer satisfaction across residential projects. The role offers opportunities to impact daily performance and company growth.