HVAC Dispatch & Service Operations Lead

Bill Howe Plumbing, Heating & Air, Restoration & Flood; San Diego (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Bill Howe Plumbing, Heating & Air, Restoration & Flood is seeking an HVAC Dispatcher to coordinate daily HVAC technician activities in San Diego. You will schedule calls, maintain communications with clients and field staff, and support revenue growth through efficient dispatching.

The role requires 2+ years in dispatching, call center experience preferred, and strong communication and problem-solving skills.

Qualifications

• 2+ years of dispatching experience
• Call center experience is highly preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities with a customer-centric mindset
• Ability to thrive in a fast-paced environment and manage multiple tasks
• Proficiency in basic computer applications; ServiceTitan experience is a plus

Responsibilities

• Coordinating Service Requests: schedule and dispatch service calls to field technicians
• Communication Point: primary contact for field teams, customers, and management
• Problem-solving: address inquiries and resolve issues promptly
• Monitor and Adjust Schedules: real-time adjustments to optimize operations
• Record-Keeping: maintain accurate records of service requests, schedules, and incidents
• Emergency Response: coordinate emergency response efforts as necessary
• Collaboration: work with other departments to streamline processes
• Follow-Up: follow up on repair quotes
• Sales: sell, renew, and expand renewable service agreements
• Manage Dispatch Board: keep field personnel actively servicing clients
• Optimize Scheduling: maximize productivity and revenue through scheduling
• Client Notifications: inform clients if a technician cannot arrive on time
• Appointment Rescheduling: reschedule appointments as needed
• Adhere to Protocols: follow Dispatching for Profits Priority Service Schedule
• Timeliness: ensure technicians arrive on time
• Debriefing: conduct debriefs after job completion
• Invoice tracker: update Field Collaboration spreadsheet with quality notes
• Invoice and batch: all jobs within 24 hours
• Shout Outs: daily shout outs to service technicians for sold repairs

Skills

Dispatching experience

Call center experience

Excellent communication

Problem-solving

Multitasking

Basic computer skills

Tools

ServiceTitan

Job description

Bill Howe Plumbing, Heating & Air, Restoration & Flood is seeking an HVAC Dispatcher to coordinate daily HVAC technician activities in San Diego. You will schedule calls, maintain communications with clients and field staff, and support revenue growth through efficient dispatching.

The role requires 2+ years in dispatching, call center experience preferred, and strong communication and problem-solving skills.