HVAC and Plumbing Dispatcher

The Contractor Consultants; Petaluma (CA); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Professional development

Job summary

John Owens Services Inc. in Petaluma, CA is seeking an HVAC and Plumbing Dispatcher to lead service logistics and act as the central coordinator for the service department.

You will balance real-time problem-solving with strategic scheduling, ensuring optimal field routing, technician pairing, and customer satisfaction across residential projects. The role offers opportunities to impact daily performance and company growth.

Qualifications

• Minimum 3 years experience as a Dispatcher (any industry).
• Experience dispatching in a fast-paced residential service or field trade environment.
• Strong decision-making skills to manage fluid, high-volume changes.
• Excellent interpersonal communication to manage diverse client and technician personalities.
• Proficiency using field service management CRM software and scheduling tools.

Responsibilities

• Make dispatch decisions using CRM to optimize field routing.
• Pair field technicians with the right job and materials.
• Foster collaboration between customer service, installation teams, and field technicians.
• Resolve customer concerns and de-escalate situations professionally.
• Help drive revenue targets for the service division.
• Apply company standards while receiving leadership coaching.

Skills

Interpersonal communication

Decision-making

Problem-solving

Customer service orientation

Education

Associate Degree or equivalent training

Tools

Field service CRM

Scheduling software

Job description

HVAC and Plumbing Dispatcher – Lead Service Logistics for John Owens Services Inc.

Job Overview

• Company: John Owens Services Inc.
• Salary/Pay Rate: $34 - $50 per hour
• Location: Petaluma, CA
• Job/Employment Type: Full Time
• Project Scope: Residential
• Mandatory Licences & Certifications: None Required

The Opportunity

You will serve as the central quarterback for our service department, orchestrating daily field logistics to optimize workforce efficiency and drive business performance. Operating in a high-impact role, you will balance real-time problem-solving with strategic scheduling to maximize customer satisfaction. This position gives you the platform to lead daily operations with the backing of an established, supportive organization.

How You Will Make An Impact

• Execute quick, logical dispatch decisions using modern CRM technology to optimize field routing.
• Pair the right field technician to the appropriate job with required materials on every call.
• Foster strong collaborative relationships between customer service representatives, installation teams, and field technicians.
• Resolve customer concerns and de-escalate challenging situations with calm professionalism.
• Drive the service division toward reaching key daily, weekly, and monthly revenue targets.
• Apply company standards and procedural guidelines while adapting to ongoing leadership coaching.

Required Qualifications & Experience

• Minimum 3 years experience as a Dispatcher (any industry)
• Proven experience dispatching in a fast-paced residential service or field trade environment.
• Strong decision-making skills with the ability to manage fluid, high-volume operational changes.
• Exceptional interpersonal communication skills to manage diverse client and technician personalities.
• Proficiency using field service management CRM software and scheduling tools.

Preferred Qualifications & Experience

• 3 or more years of dedicated experience as an HVAC or plumbing dispatcher.
• Associate Degree or equivalent professional training.
• In-depth operational knowledge of residential HVAC and plumbing service workflows.

Compensation & Benefits

• Competitive hourly wage ($34-$50/hr) and overtime opportunities.
• Bi-weekly pay cycle and 401(k) retirement savings program with employer matching.
• Comprehensive health insurance package including medical, dental, vision, life, and disability options.
• Generous paid time off covering vacation, sick leave, and company holidays.
• Ongoing professional development through paid technical, organizational, and leadership training.

About Us

John Owens Services Inc. has provided honest, high-quality residential services for 40 years without gimmicks or high-pressure sales. We pride ourselves on providing great working conditions, top-notch equipment, and a friendly, supportive environment for our team.

Learn more about us at johnowensservices.com.

John Owens Services Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.