HVAC & Plumbing Counter Specialist

Ferguson Enterprises, Inc.; Grand Prairie (TX); Sur place; USD 28 000 - 37 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Paid time off

Employee discounts

Résumé du poste

Ferguson Enterprises, Inc. in Grand Prairie, TX seeks a knowledgeable Counter Sales Associate for HVAC & plumbing to advise contractors at the counter, on the phone, and via email.

You will leverage product expertise to help customers choose parts and solutions while supporting sales strategies. The role emphasizes relationship-building, upselling opportunities, and accurate, timely service in a fast-paced environment.

Qualifications

• 0–3 years of customer service or sales experience.
• Experience in plumbing/HVAC or related industry preferred.
• Bilingual is a plus.

Responsabilités

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by applying knowledge of plumbing, HVAC and related products to guide decisions.
• Drive sales by upselling, cross-selling and promoting strategic products and programs.
• Utilize catalogs, computer systems and manufacturer databases to locate parts and provide accurate information.
• Process transactions accurately and maintain a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.

Connaissances

Customer service

Sales

Product knowledge

Communication

Outils

POS systems

Inventory software

Description du poste

Ferguson Enterprises, Inc. in Grand Prairie, TX seeks a knowledgeable Counter Sales Associate for HVAC & plumbing to advise contractors at the counter, on the phone, and via email.

You will leverage product expertise to help customers choose parts and solutions while supporting sales strategies. The role emphasizes relationship-building, upselling opportunities, and accurate, timely service in a fast-paced environment.