HVAC Parts Counter Specialist

Johnstone Supply; North Port (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wage

Health benefits

401(k)

Paid time off

Job summary

Johnstone Supply in North Port, FL is seeking a Counter Sales Associate I to assist customers with HVAC/R needs, provide technical information, and process orders. You will greet customers, help with selections, and coordinate product sourcing both in-store and across branches.

The role emphasizes friendly service, accuracy, and teamwork. The position requires front-line customer service, basic HVAC/R knowledge, and the ability to operate POS and ERP systems.

Qualifications

• Front-line customer service experience preferred.
• Ability to research HVAC/R items and prepare reports.
• Proficient with computer systems and data entry.

Responsibilities

• Greet customers in-store and by phone, building rapport and providing friendly service.
• Assist customers in product selection by asking questions and listening to needs.
• Recommend and order products, including substitutions and promotions.
• Research stock and coordinate transfers between branches to fulfill orders.
• Handle quotes, warranties, returns, and paperwork accurately.
• Maintain showroom cleanliness and merchandising standards.

Skills

Customer service

Sales

Product knowledge

Communication

Multitasking

POS system

Education

High School Diploma

1+ years wholesale/retail experience

Tools

POS terminal

ERP systems

Microsoft Office

Job description

Johnstone Supply in North Port, FL is seeking a Counter Sales Associate I to assist customers with HVAC/R needs, provide technical information, and process orders. You will greet customers, help with selections, and coordinate product sourcing both in-store and across branches.

The role emphasizes friendly service, accuracy, and teamwork. The position requires front-line customer service, basic HVAC/R knowledge, and the ability to operate POS and ERP systems.