HVAC Parts Counter Sales Associate- Midland

Robert Madden Industries; Midland (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Stay bonus up to $2,500 after 90 days

Merit-based pay reviews at 90/180 days

Family-owned company with 45+ years in

Carrier/Bryant/Day & Night equipment +

Bonus eligibility terms apply

Job summary

Robert Madden Industries in Midland, TX is seeking a dedicated HVAC Counter Sales Associate to deliver exceptional customer service and technical guidance in a busy HVAC supply environment. You will process orders, upsell products, and assist with inventory while maintaining safety and accuracy.

The role requires strong HVAC knowledge, excellent communication, and a customer-centric approach, with training provided on products and promotions. This is a full-time on-site position.

Qualifications

• Strong knowledge of HVAC products, equipment, and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with a commitment to delivering exceptional service.
• Proficiency in using POS systems and basic computer software.
• Physical ability to lift and move moderately heavy items.

Responsibilities

• Welcome customers and establish a positive rapport to create a customer-centric atmosphere.
• Listen to inquiries, understand HVAC-related needs, and provide accurate information.
• Offer expert advice using HVAC product specifications and applications.
• Process customer orders using the POS system with delivery or pickup times.
• Address technical queries and troubleshoot common HVAC challenges.
• Identify opportunities to upsell complementary HVAC products and accessories.
• Maintain inventory levels and assist with receiving shipments.
• Keep the store organized and product-accessible.
• Maintain records of customer interactions, sales, and inventory updates.
• Uphold safety protocols when handling HVAC products.
• Participate in service training, parts training, and online training.
• Learn and promote ongoing promotions during limited-time offers.

Skills

HVAC product knowledge

Customer service

POS systems

Communication

Inventory management

Education

High school diploma or equivalent

Tools

Epicor Prophet 21 ERP

MS Office (Excel)

Job description

Job Details Job Location: MIDL - MIDLAND, TX 79707 Position Type: Full Time Salary Range: $24.00

Why join Robert Madden Industries

• Earning up to a $2,500 stay bonus after 90 days for eligible new hires
• 90-day and 180-day performance reviews with opportunity for merit-based pay increases
• Family-owned company with more than 45 years in business
• Career stability with a trusted HVAC distributor serving Texas, Oklahoma, Northwest Arkansas, and Eastern New Mexico
• *Bonus eligibility and terms apply.

About the Company:

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 43 years in business, the company has 18 locations across the state of Texas. The company is uniquely situated in the market because it is large enough to serve many locations in Texas while retaining the family-owned feel that started it all in 1979.

About the Position:

We are seeking a dedicated and skilled HVAC Counter Sales Associate to become a valuable part of our team. The HVAC Counter Sales Associate will play a pivotal role in delivering exceptional customer service and technical expertise within our bustling HVAC supply environment. This position is ideal for someone with a passion for HVAC products, outstanding communication skills, and a commitment to ensuring customer satisfaction.

Essential Responsibilities:

• Welcome customers warmly and establish a positive rapport, creating a customer-centric atmosphere.
• Listen attentively to customer inquiries, understand their HVAC-related needs, and provide accurate and relevant information.
• Utilize your comprehensive understanding of HVAC products, including technical specifications and applications, to offer expert advice and recommendations.
• Efficiently process customer orders using the point-of-sale (POS) system, confirming product availability and estimated delivery or pickup times.
• Address basic technical queries and troubleshoot common HVAC challenges, ensuring customer inquiries are resolved promptly and effectively.
• Identify opportunities to upsell complementary HVAC products, accessories, or premium alternatives to enhance customer satisfaction.
• Foster strong customer relationships by consistently delivering high-quality service, handling concerns, inquiries, and returns professionally and promptly.
• Collaborate with colleagues to ensure inventory levels are well-maintained, including receiving and inspecting shipments and updating inventory records.
• Contribute to maintaining an organized store environment by arranging displays and optimizing product accessibility.
• Maintain accurate records of customer interactions, sales transactions, and inventory updates to support administrative tasks.
• Uphold safety protocols and guidelines when handling and storing HVAC products to ensure compliance with industry regulations and standards.
• Set in on service training, parts training, and complete online training.
• Learn and offer promotions we have going on during special limited times.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications, Attributes, Education, and/or Experience:

• High school diploma or equivalent.
• Strong knowledge of HVAC products, equipment, and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with a commitment to delivering exceptional service.
• Proficiency in using POS systems and basic computer software.
• Physical ability to lift and move moderately heavy items.
• Detail-oriented and accurate in order processing and inventory management.

Computer Skills:

• Excellent computer and writing skills, including high proficiency in MS Office, emphasizing Excel.
• Strong ERP skills, preferably in Epicor Prophet 21