HVAC Parts Counter Specialist

Johnstone-Supply; Cranford (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

Johnstone Supply in Cranford, NJ, is seeking a Counter Sales Associate I to assist HVACR customers, provide product information, and support store profitability. You will greet customers, help select products, process quotes, returns, and will-call orders, and coordinate with internal teams to fulfill orders.

The role emphasizes friendly, professional service, knowledge of HVAC/R fundamentals, and ability to research stock across branches to meet customer needs.

Responsibilities

• Greets customers in-store and by phone with a friendly, professional manner.
• Assists customers in selecting products and resolves technical questions.
• Recommends and orders products, including substitutions and promotions.
• Researches product availability across branches and coordinates transfer for will-call orders.
• Processes quotes, warranties, returns, and other paperwork accurately.

Job description

Johnstone Supply in Cranford, NJ, is seeking a Counter Sales Associate I to assist HVACR customers, provide product information, and support store profitability. You will greet customers, help select products, process quotes, returns, and will-call orders, and coordinate with internal teams to fulfill orders.

The role emphasizes friendly, professional service, knowledge of HVAC/R fundamentals, and ability to research stock across branches to meet customer needs.