HVAC Parts Counter Specialist

VetJobs; Cranford (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Johnstone Supply in Cranford, New Jersey, is seeking a Counter Sales Associate I to assist customers with HVAC/R product needs, provide technical support, and coordinate special orders while maintaining store profitability.

The role involves greeting customers, recommending products, researching stock across branches, handling transactions, and maintaining showroom standards. High School/GED required; English proficiency essential. Salary range shown reflects market in NJ.

Qualifications

• General knowledge of HVAC/R products, concepts, and the industry as a whole, or ability to learn on the job.
• Demonstrated understanding and application of effective customer service techniques.
• Must be able to run a point-of-sale terminal, research HVAC/R items, and help prepare required sales and customer reports.
• Proficiency with computers to look up and cross-reference parts/equipment, and capacity to learn new software.
• Working knowledge of ERP systems and Microsoft Office Suite of products.
• Skill in operation of power equipment, including forklift, or ability to learn on the job.
• Ability to work independently and with teams.
• Demonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure. Displays a sense of urgency when needed.
• Proactively seeks opportunities for optimizing processes and provides recommendations.
• Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
• Strong interpersonal skills. Ability to meet, service, and build long-term relationships with customers.
• Ability to read and demonstrate basic math skills, including ability to add, subtract, multiply, divide.
• Polished and professional demeanor in person, online, and via phone.
• Excellent organizational skills.
• Ability to follow written instructions and documented procedures.
• While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

Responsibilities

• Greets customers who walk in the store; greets regular customers by name. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and resolves commonly encountered technical problems.
• Recommends and orders products for customers. Identifies alternative or substitute products to meet customer needs. Proactively recommends additional items a customer might need and promotions that might interest them.
• Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, telephone, JXI, Neuco, and industry and store contacts.
• Determines customer replacement HVAC parts according to inspection or verbal/description of the old part and customer requirements.
• Responds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints.
• Processes customer transactions by researching, entering, and printing quotes; processes warranties; balances cash drawers; creates credit invoices; processes pick/pack orders; and processes will-call back-order notifications.

Job description

Johnstone Supply in Cranford, New Jersey, is seeking a Counter Sales Associate I to assist customers with HVAC/R product needs, provide technical support, and coordinate special orders while maintaining store profitability.

The role involves greeting customers, recommending products, researching stock across branches, handling transactions, and maintaining showroom standards. High School/GED required; English proficiency essential. Salary range shown reflects market in NJ.