HVAC Operations Manager: Launch & Lead a New Market

Goettl; Glendale (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Annual bonus plan

Leadership training

Proven systems: ServiceTitan, Samsara

Job summary

Goettl is opening a brand-new HVAC market in Glendale, AZ and seeks a results-driven Operations Manager. You will recruit the founding team, establish safety standards, shape the local culture, and run the market with the backing of established processes and systems.

You will lead budgeting, KPI tracking, and continuous improvement, ensuring operational excellence while driving growth and EBITDA in a fast-paced environment.

Qualifications

• Minimum 5+ years of management experience in residential HVAC operations.
• Strong technical, business, and communication skills in the HVAC trade.
• Experience overseeing service and installation departments with accountability to standards.

Responsibilities

• Recruit and build the founding HVAC service/installation team.
• Enforce safety procedures and industry standards.
• Set and monitor KPIs: engagement, turnover, incidents, driving scores, and on-time arrival.
• Lead daily department management and respond to customer feedback and reviews.
• Improve technician development, returns, and inventory processes to grow gross margin.
• Lead budgeting/forecasting in coordination with GM and other departments.

Skills

5+ years mgmt

HVAC operations

Leadership

Communication

ServiceTitan

Education

EPA Type II

High School or better

Tools

ServiceTitan

Samsara

CRM software

Job description

Goettl is opening a brand-new HVAC market in Glendale, AZ and seeks a results-driven Operations Manager. You will recruit the founding team, establish safety standards, shape the local culture, and run the market with the backing of established processes and systems.

You will lead budgeting, KPI tracking, and continuous improvement, ensuring operational excellence while driving growth and EBITDA in a fast-paced environment.