HVAC Operations Manager

Goettl Air Conditioning Inc; Glendale (AZ); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Full benefits

Leadership development

Résumé du poste

Goettl Air Conditioning Inc. seeks a seasoned HVAC Operations Manager to build a brand-new Glendale market from day one. You will recruit the founding team, set safety standards, shape the culture, and execute with established systems and support.

Report to the General Manager and own the market responsibilities from the first hire forward. You will lead budgeting, forecasting, and KPI improvements while driving EBITDA growth and ensuring every team member lives the Goettl Way.

Qualifications

• 5+ years of management experience in residential HVAC operations.
• Strong technical, business, and communication skills.
• Ability to oversee service and installation departments and drive accountability.
• Dynamic, high-energy leader with integrity and strong communication.
• Proficient with MS Office and ServiceTitan; CRM or scheduling tools a plus.

Responsabilités

• Recruit, hire, and develop the founding HVAC team for the new market.
• Implement and enforce industry-standard safety procedures.
• Set and track KPIs: engagement, turnover, incidents, driving scores, and on-time performance.
• Lead daily department management and respond quickly to reviews and tickets.
• Improve technician development, returns/warranty, batching, and inventory.
• Lead budgeting/forecasting and collaborate with GM to hit EBITDA targets.
• Hold the team accountable to the Goettl Way.

Connaissances

Management experience

Leadership

Communication skills

Problem solving

Formation

High School diploma

EPA Type II Certification

Outils

ServiceTitan

Samsara

CRM software

Description du poste

Build the team. Set the standard. Launch a new market from day one.

Competitive Salary + Annual Bonus Plan

Winner of 8 Culture Awards by Top Workplaces- check out our page @Working at Goettl Air Conditioning and Plumbing | Top Workplaces

Goettl has been doing this since 1939, and we do it one way: We Do Things The Right Way, Not The Easy Way.® Now we're opening a brand-new location in Glendale, AZ, and we need the leader who will build it. As our HVAC Operations Manager, you'll report directly to our General manager and own this market from the first hire forward. You'll recruit the founding team, set the safety and quality standards, shape the culture, and decide how Goettl shows up in this community, all with the systems, training, and reputation of an established company behind you. If you've outgrown maintaining someone else's operation and you're ready to put your name on one, this is that opportunity.

Why Goettl:

• Competitive salary plus an annual bonus plan tied to the results you drive
• Full benefits: medical, dental, vision, and 401(k)
• Proven systems already in place, including ServiceTitan and Samsara fleet tracking
• Ongoing leadership training and development
• The rare chance to build a market from the ground up.

What You'll Do:

• Recruit, hire, and develop the founding team of HVAC service and installation technicians, then build the engagement and accountability that keeps them
• Implement, improve, and enforce industry-standard safety procedures
• Set, track, and improve department KPIs: engagement and turnover, recordable incidents and Samsara driving scores, callbacks and customer reviews, on-time arrival, and jobs completed per technician per day
• Lead daily management of the department, acting with urgency on customer reviews, callbacks, cancellations, and average ticket
• Continuously improve technician development, returns/warranty, batching, and inventory processes to expand gross margin
• Lead budgeting and forecasting for the department, and partner with the General Manager and other departments to hit sales growth and EBITDA targets
• Hold every team member accountable to the Goettl Way

What We Need:

• 5+ Years management experience in Residental HVAC Operations.
• Strong technical, business, and communication skills within the HVAC trade
• Proven ability to oversee all operations of a service and installation department and drive accountability to company standards
• A dynamic, high-energy, results-oriented leader who operates with integrity
• Confident communicator, comfortable speaking in front of large groups
• Highly organized and detail-oriented, with strong decision-making and problem-solving skills and the ability to perform under pressure and tight deadlines
• Highly computer literate: email, MS Office, and ServiceTitan; CRM or job scheduling software experience a plus
• Able to split time between desk work and the field, including standing, bending, kneeling, walking, and lifting up to 15 lbs

If you've been waiting for the chance to build something of your own, with a proven company behind you, this is it.

Travel Required

No .

Preferred

High School or better.

Required

EPA Type II

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.