HVAC Operations Manager

Goettl; Glendale (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Annual bonus plan

Leadership training

Proven systems: ServiceTitan, Samsara

Job summary

Goettl is opening a brand-new HVAC market in Glendale, AZ and seeks a results-driven Operations Manager. You will recruit the founding team, establish safety standards, shape the local culture, and run the market with the backing of established processes and systems.

You will lead budgeting, KPI tracking, and continuous improvement, ensuring operational excellence while driving growth and EBITDA in a fast-paced environment.

Qualifications

• Minimum 5+ years of management experience in residential HVAC operations.
• Strong technical, business, and communication skills in the HVAC trade.
• Experience overseeing service and installation departments with accountability to standards.

Responsibilities

• Recruit and build the founding HVAC service/installation team.
• Enforce safety procedures and industry standards.
• Set and monitor KPIs: engagement, turnover, incidents, driving scores, and on-time arrival.
• Lead daily department management and respond to customer feedback and reviews.
• Improve technician development, returns, and inventory processes to grow gross margin.
• Lead budgeting/forecasting in coordination with GM and other departments.

Skills

5+ years mgmt

HVAC operations

Leadership

Communication

ServiceTitan

Education

EPA Type II

High School or better

Tools

ServiceTitan

Samsara

CRM software

Job description

Build the team. Set the standard. Launch a new market from day one.

Competitive Salary + Annual Bonus Plan

Winner of 8 Culture Awards by Top Workplaces- check out our page @Working at Goettl Air Conditioning and Plumbing | Top Workplaces

Goettl has been doing this since 1939, and we do it one way: We Do Things The Right Way, Not The Easy Way.® Now we're opening a brand-new location in Glendale, AZ, and we need the leader who will build it. As our HVAC Operations Manager, you'll report directly to our General manager and own this market from the first hire forward. You'll recruit the founding team, set the safety and quality standards, shape the culture, and decide how Goettl shows up in this community, all with the systems, training, and reputation of an established company behind you. If you've outgrown maintaining someone else's operation and you're ready to put your name on one, this is that opportunity.

Why Goettl:

• Competitive salary plus an annual bonus plan tied to the results you drive
• Full benefits: medical, dental, vision, and 401(k)
• Proven systems already in place, including ServiceTitan and Samsara fleet tracking
• Ongoing leadership training and development
• The rare chance to build a market from the ground up.

What You'll Do:

• Recruit, hire, and develop the founding team of HVAC service and installation technicians, then build the engagement and accountability that keeps them
• Implement, improve, and enforce industry-standard safety procedures
• Set, track, and improve department KPIs: engagement and turnover, recordable incidents and Samsara driving scores, callbacks and customer reviews, on-time arrival, and jobs completed per technician per day
• Lead daily management of the department, acting with urgency on customer reviews, callbacks, cancellations, and average ticket
• Continuously improve technician development, returns/warranty, batching, and inventory processes to expand gross margin
• Lead budgeting and forecasting for the department, and partner with the General Manager and other departments to hit sales growth and EBITDA targets
• Hold every team member accountable to the Goettl Way

What We Need:

• 5+ Years management experience in Residental HVAC Operations.
• Strong technical, business, and communication skills within the HVAC trade
• Proven ability to oversee all operations of a service and installation department and drive accountability to company standards
• A dynamic, high-energy, results-oriented leader who operates with integrity
• Confident communicator, comfortable speaking in front of large groups
• Highly organized and detail-oriented, with strong decision-making and problem-solving skills and the ability to perform under pressure and tight deadlines
• Highly computer literate: email, MS Office, and ServiceTitan; CRM or job scheduling software experience a plus
• Able to split time between desk work and the field, including standing, bending, kneeling, walking, and lifting up to 15 lbs

If you've been waiting for the chance to build something of your own, with a proven company behind you, this is it.

Travel Required

No .

Preferred

High School or better.

Required

EPA Type II

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.