HVAC Operations Leader - Scale & Systems

The Worksphere; Houma (LA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical insurance (80% of employee)

Dental and vision insurance

401(k) with match

Paid vacation

Personal PTO days

Company holidays

Disability coverage

Ownership partnership

COO progression

Job summary

The Worksphere in Houma, LA is seeking an Operations Manager to build the operational backbone for a growing residential HVAC company. Reports to the Owner and will design and implement processes, systems, and workflows to scale efficiently while maintaining exceptional service.

You will oversee pricing, scheduling, accounting workflows, CRM implementation (ServiceTitan), and field operations; lead rollout of systems, establish best practices, and create dashboards.

Qualifications

• Minimum of 5 years of leadership experience within a residential HVAC company.
• Proven track record building, improving, or scaling HVAC operations.
• Extensive experience with HVAC service, installation, dispatch, and field operations.
• Experience implementing ServiceTitan (required) and other CRM or field service software is a plus.
• Strong understanding of job costing, pricing strategies, operational reporting, and business financials.

Responsibilities

• Build and implement the operational systems and processes necessary to support the company's long-term growth.
• Lead the day-to-day operations of residential HVAC service and installation teams.
• Develop scalable workflows for service, installation, dispatching, and customer operations.
• Oversee job pricing, estimating processes, and operational profitability.
• Lead the implementation, optimization, and ongoing management of ServiceTitan and other CRM/business management platforms.
• Improve and streamline accounting workflows in partnership with leadership and accounting personnel.
• Design and optimize scheduling processes for both installation and service technicians.
• Create SOPs, KPIs, reporting, and operational dashboards to measure performance and drive accountability.

Skills

Leadership

HVAC operations

ServiceTitan

Job costing

Scheduling optimization

CRM software

Budget management

People development

Tools

ServiceTitan

CRM software

Dispatch software

Accounting software

Job description

The Worksphere in Houma, LA is seeking an Operations Manager to build the operational backbone for a growing residential HVAC company. Reports to the Owner and will design and implement processes, systems, and workflows to scale efficiently while maintaining exceptional service.

You will oversee pricing, scheduling, accounting workflows, CRM implementation (ServiceTitan), and field operations; lead rollout of systems, establish best practices, and create dashboards.