HVAC Operations Manager

Nextech; Lenexa (KS); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Free employee health insurance

Free life insurance equal to annualpay

401k with 50% match up to 5%

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Job summary

Nextech, America’s largest HVAC/R service provider, seeks a Service Operations Manager to oversee the service department and HVAC technicians. You will direct, coordinate and control service activities to achieve outstanding customer service and brand recognition.

The role requires HVAC technical background and 7+ years of management experience, with strong communication and organizational skills. Nextech offers comprehensive benefits, a 401k match, holidays, and generous paid time off.

Qualifications

• 7+ years of management experience in HVAC contracting or building-related services.
• HVAC/R technical background and ability to review technical reports.
• Strong communication and quality management knowledge.
• Experience with conflict resolution and process improvement.
• Excellent interpersonal and written/oral communication skills.
• Advanced Microsoft Office and computer literacy.

Responsibilities

• Oversee the service operations and HVAC technicians to ensure top service.
• Direct, coordinate and control service activities to achieve customer satisfaction.
• Review PMs, CINB, SLA and P&L and share insights with the team.
• Handle customer escalations and provide timely solutions.
• Meet monthly/quarterly/yearly company goals and SLA commitments.
• Recruit, hire and develop the service operations team.
• Develop training plans for the service support group.
• Deliver goals and metrics for the assigned group.
• Conduct annual performance reviews and identify improvement opportunities.
• Ensure quality assurance on work performed at customer facilities.
• Cover in absence of higher level managers and communicate weekly schedules.

Skills

HVAC/R knowledge

Management experience

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $115,000.00/Yr.

Max Compensation

USD $125,000.00/Yr.

Responsibilities

• Responsible for full financial for operations
• Review company reports such as PMs, CINB, SLA and P&L and share with team
• Take calls for customer escalation issues & being able to provide a solution
• Ensure company goals are met monthly/quarterly/yearly
• Manage all Service-Level Agreements (SLA) with current/new clients
• Recruit, hire, and develop service operations team
• Develop training plan for service support team
• Delivery of goals and metrics for assigned group
• Evaluate and perform annual reviews
• Identify and communicate where improvements can be utilized
• Quality assurance on all work performed at customer facilities
• Cover in absence of the next level managers
• Create, communicate, and send weekly activity schedule to VP of Operations

Qualifications

• 7+ years of Management experience for an HVAC contracting business or building-related services company
• Have an HVAC/R Technical Background
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Excellent interpersonal and communication skills, both written and oral
• Advanced Microsoft Office and computer literacy