HVAC Operations Lead - Onsite Scheduling & Dispatch

LHH Recruitment Solutions; Tempe (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid leave

Commuter benefits

Job summary

LHH Recruitment Solutions is partnering with a large Tempe-based construction company to hire an Operations Supervisor for fully onsite work, Monday through Friday. The role focuses on efficient scheduling, exceptional customer service delivery, and smooth day-to-day operations in HVAC services.

The ideal candidate will have HVAC dispatch or technician experience and prior leadership experience, with strong communication and problem-solving skills to lead a fast-paced team and optimize

Qualifications

• HVAC dispatch or HVAC technician experience required.
• Prior leadership or supervisory experience required.
• Strong understanding of HVAC service operations and scheduling logistics.
• Experience with dispatching software and CRM systems preferred.

Responsibilities

• Supervise and support a team of customer service representatives and dispatchers
• Oversee daily scheduling of HVAC technicians to maximize efficiency and service levels
• Ensure accurate job dispatching, routing, and technician utilization
• Monitor call volume, response times, and service performance metrics
• Provide coaching, training, and performance management to team members
• Resolve escalated customer concerns professionally and efficiently
• Collaborate with field technicians to ensure clear communication and operational alignment
• Implement process improvements to enhance workflow and productivity
• Maintain high standards of customer satisfaction and operational excellence

Skills

Leadership

Communication

Problem-solving

Multitasking

Tools

Dispatch software

CRM systems

Job description

LHH Recruitment Solutions is partnering with a large Tempe-based construction company to hire an Operations Supervisor for fully onsite work, Monday through Friday. The role focuses on efficient scheduling, exceptional customer service delivery, and smooth day-to-day operations in HVAC services.

The ideal candidate will have HVAC dispatch or technician experience and prior leadership experience, with strong communication and problem-solving skills to lead a fast-paced team and optimize