Operations Supervisor

LHH Recruitment Solutions; Tempe (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid leave

Commuter benefits

Job summary

LHH Recruitment Solutions is partnering with a large Tempe-based construction company to hire an Operations Supervisor for fully onsite work, Monday through Friday. The role focuses on efficient scheduling, exceptional customer service delivery, and smooth day-to-day operations in HVAC services.

The ideal candidate will have HVAC dispatch or technician experience and prior leadership experience, with strong communication and problem-solving skills to lead a fast-paced team and optimize

Qualifications

• HVAC dispatch or HVAC technician experience required.
• Prior leadership or supervisory experience required.
• Strong understanding of HVAC service operations and scheduling logistics.
• Experience with dispatching software and CRM systems preferred.

Responsibilities

• Supervise and support a team of customer service representatives and dispatchers
• Oversee daily scheduling of HVAC technicians to maximize efficiency and service levels
• Ensure accurate job dispatching, routing, and technician utilization
• Monitor call volume, response times, and service performance metrics
• Provide coaching, training, and performance management to team members
• Resolve escalated customer concerns professionally and efficiently
• Collaborate with field technicians to ensure clear communication and operational alignment
• Implement process improvements to enhance workflow and productivity
• Maintain high standards of customer satisfaction and operational excellence

Skills

Leadership

Communication

Problem-solving

Multitasking

Tools

Dispatch software

CRM systems

Job description

Operations Supervisor

LHH Recruitment is working with a large construction company in Tempe who is in search of a full time operations supervisor to join their team. This job is fully onsite, Monday-Friday. The salary is between $75,000-$85,000.This role is ideal for a hands‑on leader with a strong background in HVAC operations who understands both the technical and service sides of the business.The Operations Supervisor will be responsible for ensuring efficient scheduling, exceptional customer service delivery, and smooth day‑to‑day operational performance. Candidates must have prior HVAC dispatch or technician experience, along with proven leadership experience.

Key Responsibilities

• Supervise and support a team of customer service representatives and dispatchers
• Oversee daily scheduling of HVAC technicians to maximize efficiency and service levels
• Ensure accurate job dispatching, routing, and technician utilization
• Monitor call volume, response times, and service performance metrics
• Provide coaching, training, and performance management to team members
• Resolve escalated customer concerns professionally and efficiently
• Collaborate with field technicians to ensure clear communication and operational alignment
• Implement process improvements to enhance workflow and productivity
• Maintain high standards of customer satisfaction and operational excellence

Qualifications

• Required:HVAC dispatch or HVAC technician experience
• Required:Prior leadership or supervisory experience
• Strong understanding of HVAC service operations and scheduling logistics
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with dispatching software and CRM systems preferred
• Strong organizational and team‑building skills

Pay Details

$75,000.00 to $85,000.00 per year

Benefit Offerings

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Ref:US_EN_27_813275_3117866