HVAC Office Administrator

Bennett and Game Recruitment LTD; City of Rochester (NY); On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

20 days holiday + Bank Holidays

Pension 4%

Job summary

Bennett and Game Recruitment LTD in Rochester is seeking an HVAC Office Administrator to support admin, planning and coordination across service contracts and project planning. You will work closely with the Account Manager and Directors to support the overall business function.

The role requires experience in HVAC and FM, strong CAFM and MS Office skills, and a proven ability to handle inbound calls, raise and schedule jobs, and produce reports for clients and senior management.

Qualifications

• Experience in the HVAC and FM industry.
• Office-based in Rochester
• Previous role held as a Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
• Administrative responsibilities including filing, preparing documents, receipting, keeping and updating records

Responsibilities

• Schedule all works across the contract
• Answer inbound calls from clients
• Raise and schedule jobs - Service, planned maintenance and projects
• Provide updates on work
• Arranging engineers and Subcontractors to attend works - Service & Projects
• Compile reports for ongoing works for clients and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

Skills

Customer service

Communication skills

Tools

CAFM systems

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Profile for HVAC Office Administrator 47945

Position: HVAC Office Administrator Location: Rochester - office-based Salary: up to 32k, depending on experince Our client is a specialist Air Conditioning and Refrigeration Contractor in Rochester. They're seeking an HVAC Office Administrator to support admin, planning and coordination across Service contracts and Project planning. The HVAC Office Administrator will work closely with the Account Manager and Directors to support the overall business function.

• Schedule all works across the contract
• Answer inbound calls from clients
• Raise and schedule jobs - Service, planned maintenance and projects
• Provide updates on work
• Arranging engineers and Subcontractors to attend works - Service & Projects
• Compile reports for ongoing works for clients and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

HVAC Office Administrator Job Requirements

• Experience in the HVAC and FM industry
• Office-based in Rochester
• Previous role held as a Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
• Administrative responsibilities including filing, preparing documents, receipting, keeping and updating records

HVAC Office Administrator Salary & Benefits

• Basic Salary of 32,000
• 09:00-17:00 Monday to Friday - Office-based in Rochester
• 20 days holiday + Bank Holidays - increasing with service
• Pension 4%