HVAC Service & Projects Coordinator

Bennett and Game Recruitment LTD; City of Rochester (NY); On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

20 days holiday + Bank Holidays

Pension 4%

Job summary

Bennett and Game Recruitment LTD in Rochester is seeking an HVAC Office Administrator to support admin, planning and coordination across service contracts and project planning. You will work closely with the Account Manager and Directors to support the overall business function.

The role requires experience in HVAC and FM, strong CAFM and MS Office skills, and a proven ability to handle inbound calls, raise and schedule jobs, and produce reports for clients and senior management.

Qualifications

• Experience in the HVAC and FM industry.
• Office-based in Rochester
• Previous role held as a Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
• Administrative responsibilities including filing, preparing documents, receipting, keeping and updating records

Responsibilities

• Schedule all works across the contract
• Answer inbound calls from clients
• Raise and schedule jobs - Service, planned maintenance and projects
• Provide updates on work
• Arranging engineers and Subcontractors to attend works - Service & Projects
• Compile reports for ongoing works for clients and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

Skills

Customer service

Communication skills

Tools

CAFM systems

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Bennett and Game Recruitment LTD in Rochester is seeking an HVAC Office Administrator to support admin, planning and coordination across service contracts and project planning. You will work closely with the Account Manager and Directors to support the overall business function.

The role requires experience in HVAC and FM, strong CAFM and MS Office skills, and a proven ability to handle inbound calls, raise and schedule jobs, and produce reports for clients and senior management.