HVAC Install Coordinator - CSR

Mitchell Heating & Cooling; Rolesville (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

9 Paid holidays

Sick Time

401K with company match

Top of the line Technology

Job summary

Mitchell Heating and Cooling in Rolesville, NC, seeks an HVAC Installation Coordinator (CSR) to manage calls, schedule installations, and coordinate financing and invoicing. The role supports home comfort teams and maintains accurate records, using ServiceTitan daily.

We value a candidate with 2+ years in scheduling or office coordination, strong customer service, and proficiency in Microsoft Office. This is a full-time on-site position with benefits and room to grow within a family‑oriented

Qualifications

• 2+ years of experience as a schedule coordinator or similar office role.
• Advanced customer service abilities.
• Proficient with computers and Microsoft Office.
• Detail oriented with strong organizational skills.

Responsibilities

• Answer incoming calls and schedule visits for comfort consultants.
• Review after-hours calls for estimates and schedule calls.
• Maintain financing information and install scheduling with homeowners.
• Create install job packets and keep customer records current.
• Process daily invoicing including rebates and warranties.
• Use Service Titan daily for scheduling and communications.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Computer skills

Scheduling experience

Organizational skills

Education

High school diploma

Tools

ServiceTitan

Microsoft Office

Job description

Mitchell Heating and Cooling | Rolesville NC

We are family-owned company that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.

Join a Company That Puts People First

HVAC Installation Coordinator - CSR | $20.00 - $24.00 per hour, depending on experience

Hours: 7:30am -4:00pm

Schedule: Monday through Friday | with occasional Saturdays during peak season

Our Benefits:

• Medical insurance
• Paid vacation (Accrue 40 hours in first year and 80 in your two)
• 9 Paid holidays
• Sick Time
• 401K with company match
• Top of the line Technology!
• Work for a company that values its team like family
• Opportunities to expand your skills, take on new challenges, and work with a supportive team
• Over 50 years in business with a stellar reputation! We are expanding our office team

What You Will Be doing:

• Answing incoming calls
• Go over after hours calls for estimates, and schedule calls for comfort consultants
• Maintain information for financing
• Coordinate and schedule installations with homeowners
• Create install job packets
• Maintain accurate customer records and keep our database current
• Daily invoicing for upcoming and completed jobs, including rebates, deductions and warranties
• Use Service Titan daily to manage scheduling and communications
• Ability to work independently and collaborate with the team to ensure smooth operations

What We Are Looking For:

• 2 + years of experience as a schedule coordinator, dispatcher, project coordinator, or similar office experience
• Advanced customer service skills
• Excellent computer skills
• Intermediate to advanced Microsoft Office experience
• Organizational skills and high attention to detail
• Service Scheduling / Coordinating experience desired
• Knowledge of the HVAC industry is recommended but not required
• High school diploma or equivalent

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.