HVAC Install Scheduler — Family-First Team

Mitchell Heating & Cooling; Rolesville (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Paid holidays

Sick time

401K match

Technology

Family culture

Career growth

Job summary

Mitchell Heating & Cooling in Rolesville, NC is seeking an HVAC Installation Coordinator (CSR) to join a family‑owned company serving the Raleigh–Durham area since 1973. Expect 7:30am–4:00pm hours, Monday through Friday with occasional Saturdays during peak season, and a pay range of $20.00–$24.00 per hour depending on experience.

You will manage calls, scheduling installs, financing information, and daily invoicing using Service Titan, while maintaining accurate records and collaborating with a

Qualifications

• 2+ years of experience in scheduling/dispatch or similar office role.
• Strong customer service skills.
• Excellent computer skills.
• Intermediate to advanced Microsoft Office experience.
• Organizational skills and high attention to detail.
• Service Scheduling / Coordinating experience preferred.
• HVAC knowledge recommended but not required.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls and coordinate scheduling.
• Review after-hours calls for estimates and schedule calls for comfort consultants.
• Maintain financing information.
• Coordinate and schedule installations with homeowners.
• Create install job packets.
• Maintain accurate customer records and update the database.
• Process daily invoicing for upcoming and completed jobs, including rebates and warranties.
• Use Service Titan daily to manage scheduling and communications.
• Work independently and collaborate with the team to ensure smooth operations.

Skills

Advanced customer service

Excellent computer skills

Microsoft Office

Organizational skills

Attention to detail

Scheduling experience

HVAC knowledge

Education

High school diploma or equivalent

Job description

Mitchell Heating & Cooling in Rolesville, NC is seeking an HVAC Installation Coordinator (CSR) to join a family‑owned company serving the Raleigh–Durham area since 1973. Expect 7:30am–4:00pm hours, Monday through Friday with occasional Saturdays during peak season, and a pay range of $20.00–$24.00 per hour depending on experience.

You will manage calls, scheduling installs, financing information, and daily invoicing using Service Titan, while maintaining accurate records and collaborating with a