Residential Installation Coordinator

Gentry Heating, Inc.; Asheville (NC); On-site; USD 91,693,000 - 103,155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation days (15)

Holidays (9)

401(k) with company match

Tool account

Company vehicle

Chaplain support

Job summary

Gentry Service Group in the Swannanoa/Asheville area is seeking a Residential Installation Coordinator to manage daily residential installation operations and serve as the primary contact for field issues. You will support installation crews and help keep projects moving toward completion.

This role emphasizes leadership, coordination of unfinished work, and clear communication with customers, while upholding high standards of quality and professionalism.

Qualifications

• Three or more years of residential HVAC installation experience.
• Strong knowledge of residential HVAC equipment, installation, startup, and troubleshooting.
• Leadership experience as a lead installer or field supervisor.
• Ability to manage multiple active jobs and coach crews.
• Excellent communication and customer-service skills.
• Valid driver’s license with an insurable driving record.

Responsibilities

• Monitor active residential HVAC installations and keep jobs moving toward completion.
• Be first contact for installer questions and field problems.
• Provide technical and logistical support to installation crews.
• Visit troubled jobs to assess and resolve issues.
• Coordinate completion plans for unfinished work.
• Communicate delays and corrections to customers.
• Direct follow-ups, visits, quality checks, and field support.
• Coordinate electrical leads and related repair work.
• Review installation photos and quality concerns.
• Escalate major concerns to supervisor.
• Attend weekly production meetings and report status.
• Set expectations for quality, productivity, and accountability.

Skills

HVAC installation

Leadership

Coaching

Customer service

Communication

Problem solving

Job description

Residential Installation Coordinator

Gentry Service Group

Swannanoa, NC (Asheville Area)

$32-$36 per hour, based on experience

Are you an experienced residential HVAC professional ready to move into a field-leadership position and help installation crews perform at a higher level?

Gentry Service Group, a well-established company serving the Asheville area since 1963, is seeking a Residential Installation Coordinator to coordinate daily residential installation operations. This position will serve as the first point of contact for routine field issues, support installation crews, manage unfinished work, coordinate customer follow-up, and help maintain high standards for quality and professionalism.

What You'll Earn

• $32-$36 per hour, based on experience
• Medical, Dental and Vision Insurance,
• 15 Paid Vacation Days,
• 9 Paid Holidays,
• 401(k) with company match,
• Tool account with 0% interest,
• Company vehicle for business use,
• Strong work-life balance focus and 24/7 chaplain support

Schedule

Monday-Friday, with occasional extended hours as job demands require

What You'll Do

• Monitor active residential HVAC installations and help keep jobs moving toward completion
• Serve as the first point of contact for routine installer questions and field problems
• Provide technical and logistical support to installation crews
• Visit complicated, delayed, or troubled jobs when necessary
• Manage unfinished jobs by identifying what is needed and coordinating a clear completion plan
• Communicate with customers regarding routine delays, return visits, and installation corrections
• Direct the Installation Support Technician's follow-ups, customer visits, quality checks, IAQ work, field support, and additional changeouts
• Coordinate the installation-side electrical lead and helper on HVAC electrical work, panel upgrades, generators, and related repair work
• Review installation pictures, documentation, and quality concerns
• Coordinate corrections and coach crews on recurring workmanship problems
• Help reduce callbacks, failed inspections, red tags, and repeated quality issues
• Attend the weekly production meeting and provide updates on unfinished work, customer commitments, and significant field concerns
• Set clear expectations for quality, productivity, communication, professionalism, and accountability
• Escalate major customer, financial, personnel, safety, or licensing concerns to the Direct Supervisor

What You Need

• Three or more years of residential HVAC installation experience
• Strong working knowledge of residential HVAC equipment, installation, startup, and troubleshooting
• Previous experience as a lead installer, field supervisor, installation coordinator, or similar leadership role
• Ability to organize and monitor multiple active jobs
• Strong leadership skills with the ability to coach employees and hold them accountable
• Excellent communication and customer-service skills
• Ability to remain calm and make sound decisions when several issues occur at once
• Strong follow-through and attention to detail
• Ability to use email, mobile applications, and field-documentation software
• Valid driver's license with an insurable driving record

This is an opportunity to move beyond working on one installation at a time and help improve the performance of the entire residential installation operation. The right candidate will have the authority and support needed to solve routine problems, develop employees, improve installation quality, and provide customers with clear communication.

If you are an experienced, organized, and hands-on HVAC leader who enjoys helping crews succeed and solving field problems, we want to hear from you.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.