HVAC Inside Sales Pro - Pipeline & Scheduling

HELP; Sharonville (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

HELP is seeking an Inside Sales Representative to connect customers with the sales team and drive a positive experience from initial contact to close. You will handle inbound and outbound inquiries, schedule appointments, follow up with prospects, and support the sales process to boost customer satisfaction and results.

This office-based role in Cincinnati area collaborates with sales, installation and service teams, maintains accurate CRM records, and helps improve lead quality through feedback

Qualifications

• A high school diploma; an associate degree in business or marketing is a plus.
• 1–3 years of experience in sales support or coordination in HVAC or related field.
• Exceptional organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite; CRM experience (Service Titan bonus).
• Customer-first mindset with a passion for outstanding service.
• Competitive pay reflecting experience and performance.
• Growth opportunities and professional development.
• Comprehensive benefits and dynamic office environment.

Responsibilities

• Partner with our sales team to manage and qualify leads, keeping the pipeline full and flowing.
• Schedule appointments with precision, ensuring our sales reps have routes and timing for success.
• Coordinate each salesperson's schedule, maximizing pipeline and time utilization.
• Reconnect with potential customers through outbound calls for HVAC services.
• Follow up after installations to ensure satisfaction and address concerns.
• Serve as the primary contact for customers, guiding them through the sales process.
• Keep communication lines open and clear, ensuring customers feel supported.
• Work with installation and service teams for seamless transitions from sale to execution.
• Share insights with marketing to improve lead quality and campaigns.
• Seek process improvements to enhance efficiency of the sales operation.

Skills

Excellent communication

Organizational skills

Customer-first mindset

Microsoft Office Suite

Education

High school diploma

Associate degree in business or marketing

Tools

CRM software (Service Titan)

Job description

HELP is seeking an Inside Sales Representative to connect customers with the sales team and drive a positive experience from initial contact to close. You will handle inbound and outbound inquiries, schedule appointments, follow up with prospects, and support the sales process to boost customer satisfaction and results.

This office-based role in Cincinnati area collaborates with sales, installation and service teams, maintains accurate CRM records, and helps improve lead quality through feedback