HVAC Inside Sales Pro — Customer Solutions

Daikin Comfort; New Castle (DE); On-site; USD 36,000 - 60,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to serve both prospective and existing customers by listening to needs, answering questions, and guiding the sales process. You’ll handle face-to-face, phone, email or fax communications and learn the company’s policies, products, and services to deliver smooth transactions.

Working with the Branch Manager, you will help expand territory coverage, manage accounts, process orders, and provide timely product information and warranties.

Qualifications

• High School diploma or GED; some college preferred.
• Experience in sales or customer service is preferred.
• Knowledge of HVAC products is beneficial.

Responsibilities

• Maintain accounts through outbound communication about new products, launches, services, and discounts.
• Provide excellent customer service via face-to-face, phone and e-mail.
• Process orders, purchase orders, payments, quotes and delivery dates accurately.
• Recommend alternate products based on cost, availability or specifications.
• Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information promptly.
• Educate customers about product terminology, features and benefits.
• Assist customers with warranties and returns.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay current with industry trends.
• Collaborate with Branch Manager to resolve issues and uphold policies.

Skills

HVAC knowledge

Customer service

Phone & email etiquette

Communication skills

Time management

Attention to detail

Multitasking

Problem solving

Education

High School diploma or GED

Some college coursework preferred

Tools

Microsoft Office

Outlook

Excel

Word

Database applications

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to serve both prospective and existing customers by listening to needs, answering questions, and guiding the sales process. You’ll handle face-to-face, phone, email or fax communications and learn the company’s policies, products, and services to deliver smooth transactions.

Working with the Branch Manager, you will help expand territory coverage, manage accounts, process orders, and provide timely product information and warranties.