HVAC Inside Sales & Customer Solutions Pro

Daikin Comfort; North Brunswick Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to assist established and prospective customers. You will handle orders, provide product information, and coordinate shipments while ensuring high-level customer service.

This role emphasizes HVAC knowledge, MS Office proficiency, and building dealer relationships. You will collaborate with Branch Manager to drive sales, answer questions, and educate customers on product terminology and benefits, maintaining accurate records and

Qualifications

• HVAC product knowledge preferred
• Strong MS Office skills (Outlook, Excel, Word)
• Excellent customer service and relationship management
• Effective verbal and written communication
• Ability to handle high-volume customer traffic
• Detail-oriented with strong organizational skills
• Ability to multi-task and prioritize
• Team player with cross-functional collaboration

Responsibilities

• Handle order processing, purchase orders, quotes and delivery dates with accuracy
• Provide product information and assist with warranties and returns
• Maintain accounts and communicate new product launches and promotions
• Coordinate with manufacturing, sales, distribution and vendors on shipments
• Educate customers on product terminology, features and benefits
• Maintain records and prepare sales activity reports
• Expand knowledge of HVAC products and industry trends

Skills

Customer service

Communication

Time management

Multi-tasking

Attention to detail

Relationship building

Phone etiquette

Written communication

Problem solving

Team collaboration

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to assist established and prospective customers. You will handle orders, provide product information, and coordinate shipments while ensuring high-level customer service.

This role emphasizes HVAC knowledge, MS Office proficiency, and building dealer relationships. You will collaborate with Branch Manager to drive sales, answer questions, and educate customers on product terminology and benefits, maintaining accurate records and