HVAC Inside Sales & Customer Solutions Specialist

Daikin Comfort; Livermore (CA); On-site; USD 25,678 - 32,111; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle orders, quotes and deliveries while delivering top-notch customer service. You will provide product information, educate customers on features and benefits, and coordinate with teams to ensure timely shipments.

The role emphasizes maintaining dealer relationships, upselling new products, and supporting sales initiatives across the territory. A high school diploma and 1–3 years of sales experience are preferred.

Qualifications

• High School diploma or GED required; some college preferred.
• Progressive sales experience in customer-facing roles is expected.

Responsibilities

• Assist customers with orders, quotes, delivery dates and warranties.
• Provide product and technical information to customers in a timely manner.
• Maintain records and reports on sales activities.
• Educate customers about product terminology, features and benefits.
• Coordinate with manufacturing, sales, and distribution to expedite shipments.
• Handle outbound calls for new product launches and promotions.

Skills

HVAC knowledge

Customer service

Phone etiquette

Written communication

Organizational skills

Time management

Attention to detail

Relationship management

Multi-tasking

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Database applications

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle orders, quotes and deliveries while delivering top-notch customer service. You will provide product information, educate customers on features and benefits, and coordinate with teams to ensure timely shipments.

The role emphasizes maintaining dealer relationships, upselling new products, and supporting sales initiatives across the territory. A high school diploma and 1–3 years of sales experience are preferred.