HVAC Inside Sales & Counter Support Pro

Daikin Comfort; Holland (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., seeks an CSR/Inside Sales Representative to support existing and new customers in Michigan.

You will handle inquiries, provide product information, process orders, and coordinate deliveries with branches and vendors. Responsibilities include maintaining accounts, promoting products, and ensuring timely shipments.

Qualifications

• HVAC knowledge preferred and helpful for product discussions.
• Proficient in MS Office and basic database use.
• Strong customer service and relationship management skills.
• Professional phone and email communication.
• Ability to explain technical information clearly.
• Demonstrated organizational skills and attention to detail.

Responsibilities

• Maintain accounts and assist in outbound product launches and promotions.
• Provide excellent customer service via face-to-face, phone, and email.
• Process orders, quotes, and ensure accurate delivery timelines.
• Recommend alternatives based on cost or specs when needed.
• Coordinate shipments with manufacturing and distribution.
• Expand product knowledge of HVAC line and trends.

Skills

HVAC knowledge

MS Office

Customer service

Phone etiquette

Verbal communication

Written communication

Time management

Attention to detail

Education

High School diploma or GED

Some college coursework

Job description

Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., seeks an CSR/Inside Sales Representative to support existing and new customers in Michigan.

You will handle inquiries, provide product information, process orders, and coordinate deliveries with branches and vendors. Responsibilities include maintaining accounts, promoting products, and ensuring timely shipments.