HVAC Front Office & Customer Support Specialist

Mechanical Products SW, Inc.; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Mechanical Products SW, Inc. in El Paso, TX seeks a Front Office Administrator focused on customer service in a fast-paced, high-volume phone sales environment.

Responsibilities include answering calls, coordinating with sales and customers, and handling clerical duties while maintaining upbeat service levels. Candidates should have strong Microsoft Office skills and a background in HVAC or related industries is a plus.

Qualifications

• Five years of experience in a high-volume phone call environment.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Responsibilities

• Answer phones and route to appropriate associate; assist customers.
• Maintain daily in/out of office status and communicate with inbound callers.
• Sort, open and distribute mail daily; maintain conference room scheduling.

Skills

Phone handling

Customer service

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Mechanical Products SW, Inc. in El Paso, TX seeks a Front Office Administrator focused on customer service in a fast-paced, high-volume phone sales environment.

Responsibilities include answering calls, coordinating with sales and customers, and handling clerical duties while maintaining upbeat service levels. Candidates should have strong Microsoft Office skills and a background in HVAC or related industries is a plus.