HVAC Customer Support & Order Specialist

Cascade Services; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

On-the-job training

Vision insurance

Job summary

Elmer's Home Services is seeking a dedicated Customer Service Representative to join our San Antonio-based team. The role focuses on delivering excellent customer service, processing orders, and supporting daily office functions.

The ideal candidate has strong interpersonal skills, experience with cash handling, and familiarity with CRM systems. This on-site position offers full-time hours, growth opportunities, and benefits in a dynamic HVAC/plumbing service firm.

Qualifications

• High School Diploma or GED required.
• Prior experience with the public in a fast-paced environment is a plus.
• Excellent interpersonal and communication skills for customer service.
• Ability to read and interpret documents and write routine reports.
• Experience with a CRM and/or AI customer interface is a plus.

Responsibilities

• Engage with customers professionally and maintain a positive company image.
• Process orders via mail, phone, fax, email, or other employees.
• Listen to customer needs to determine appropriate service actions.
• Assist colleagues with administrative duties.
• Serve as cashier and manage phone lines and transactions.
• Refer product questions to the appropriate person.

Skills

Customer service

Interpersonal skills

Communication

Cashier experience

Education

High School Diploma/GED

Tools

CRM system

Job description

Elmer's Home Services is seeking a dedicated Customer Service Representative to join our San Antonio-based team. The role focuses on delivering excellent customer service, processing orders, and supporting daily office functions.

The ideal candidate has strong interpersonal skills, experience with cash handling, and familiarity with CRM systems. This on-site position offers full-time hours, growth opportunities, and benefits in a dynamic HVAC/plumbing service firm.