HVAC Field Training Leader: Mentor Techs to Excellence

Horne Heating and Air Conditioning Inc.; Charlotte (NC); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Birthday off

Paid time off

401(k) matching

Education opportunities

Leadership development

Company events

Job summary

Horne Heating and Air Conditioning in Charlotte, NC, is seeking an HVAC Field Training Supervisor to develop service technicians through ride-alongs, coaching, and structured training. This hands-on leadership role keeps you connected to the field while shaping the next generation of HVAC professionals.

Responsibilities include evaluating diagnostic skills, coaching on troubleshooting, and guiding technicians in customer communication and workmanship.

Qualifications

• Extensive residential or light commercial HVAC service experience.
• Advanced HVAC diagnostic and troubleshooting knowledge.
• EPA 608 Type II or Universal Certification required.
• Strong ability to explain technical concepts to developing technicians.
• Leadership skills and a genuine interest in coaching others.
• Professional communication and interpersonal abilities.
• Strong organization and documentation skills.
• Ability to provide constructive feedback and hold team members accountable.
• Commitment to continued technical and leadership development.
• Ability to complete required Indoor Air Quality and SBE training.

Responsibilities

• Coach technicians during field ride-alongs and customer appointments.
• Evaluate diagnostic skills, technical knowledge, and service performance.
• Help technicians strengthen HVAC troubleshooting techniques.
• Provide practical guidance when technicians encounter challenging service calls.
• Train team members on proper service procedures and technical standards.
• Develop technicians' customer communication and professionalism.
• Review completed calls and provide actionable coaching.
• Assist with technical meetings and structured training sessions.
• Track employee development and identify areas requiring additional training.
• Partner with service leadership to improve technician performance and consistency.
• Serve as an experienced technical resource for the service team.

Skills

HVAC Service Experience

Leadership Coaching

Communication Skills

Training & Development

Field Service Software (ServiceTitan)

Tools

ServiceTitan

Job description

Horne Heating and Air Conditioning in Charlotte, NC, is seeking an HVAC Field Training Supervisor to develop service technicians through ride-alongs, coaching, and structured training. This hands-on leadership role keeps you connected to the field while shaping the next generation of HVAC professionals.

Responsibilities include evaluating diagnostic skills, coaching on troubleshooting, and guiding technicians in customer communication and workmanship.