HVAC Field Training Supervisor

Horne Heating and Air Conditioning Inc.; Charlotte (NC); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Birthday off

Paid time off

401(k) matching

Education opportunities

Leadership development

Company events

Job summary

Horne Heating and Air Conditioning in Charlotte, NC, is seeking an HVAC Field Training Supervisor to develop service technicians through ride-alongs, coaching, and structured training. This hands-on leadership role keeps you connected to the field while shaping the next generation of HVAC professionals.

Responsibilities include evaluating diagnostic skills, coaching on troubleshooting, and guiding technicians in customer communication and workmanship.

Qualifications

• Extensive residential or light commercial HVAC service experience.
• Advanced HVAC diagnostic and troubleshooting knowledge.
• EPA 608 Type II or Universal Certification required.
• Strong ability to explain technical concepts to developing technicians.
• Leadership skills and a genuine interest in coaching others.
• Professional communication and interpersonal abilities.
• Strong organization and documentation skills.
• Ability to provide constructive feedback and hold team members accountable.
• Commitment to continued technical and leadership development.
• Ability to complete required Indoor Air Quality and SBE training.

Responsibilities

• Coach technicians during field ride-alongs and customer appointments.
• Evaluate diagnostic skills, technical knowledge, and service performance.
• Help technicians strengthen HVAC troubleshooting techniques.
• Provide practical guidance when technicians encounter challenging service calls.
• Train team members on proper service procedures and technical standards.
• Develop technicians' customer communication and professionalism.
• Review completed calls and provide actionable coaching.
• Assist with technical meetings and structured training sessions.
• Track employee development and identify areas requiring additional training.
• Partner with service leadership to improve technician performance and consistency.
• Serve as an experienced technical resource for the service team.

Skills

HVAC Service Experience

Leadership Coaching

Communication Skills

Training & Development

Field Service Software (ServiceTitan)

Tools

ServiceTitan

Job description

HVAC Field Training Supervisor

Horne Heating and Air Conditioning
Charlotte, NC

Full-Time | Monday-Friday | 7:30 AM-4:00 PM
Base Pay: $26.00-$28.00 per hour plus trainer bonuses and performance incentives
Expected Annual Earnings: $60,000-$110,000+
Limited after-hours support as needed

Turn Your HVAC Experience Into Leadership

If you're an accomplished HVAC Service Technician who enjoys helping other technicians improve, Horne Heating and Air Conditioning has an opportunity to take your career in a new direction.

We're hiring an HVAC Field Training Supervisor to develop service technicians through ride-alongs, technical coaching, troubleshooting support, and ongoing training. You'll use your field experience to help technicians strengthen their diagnostic abilities, communication skills, workmanship, and overall performance.

This is a hands-on leadership position where you'll remain connected to the field while playing an important role in developing the next generation of HVAC professionals.

What Horne Offers

• $26.00-$28.00 per hour base compensation
• Expected annual earnings of $60,000-$110,000+
• Trainer bonuses and quarterly performance incentives
• Monday-Friday schedule
• Limited after-hours responsibilities
• Medical, dental, vision, life, and supplemental insurance
• Paid holidays plus your birthday off
• Paid time off beginning during your first year
• 401(k) with company matching contributions
• Continued HVAC technical education
• Leadership development opportunities
• Employee appreciation events and company celebrations
• Year-round employment
• Career path into service and operations leadership

Your Role

Your focus will be helping technicians become stronger and more confident HVAC professionals while supporting consistent service standards across the department.

You'll:

• Coach technicians during field ride-alongs and customer appointments
• Evaluate diagnostic skills, technical knowledge, and service performance
• Help technicians strengthen HVAC troubleshooting techniques
• Provide practical guidance when technicians encounter challenging service calls
• Train team members on proper service procedures and technical standards
• Develop technicians' customer communication and professionalism
• Review completed calls and provide actionable coaching
• Assist with technical meetings and structured training sessions
• Track employee development and identify areas requiring additional trainingPartner with service leadership to improve technician performance and consistency
• Serve as an experienced technical resource for the service team

What We're Looking For

• Extensive residential or light commercial HVAC service experience
• Advanced HVAC diagnostic and troubleshooting knowledge
• EPA 608 Type II or Universal Certification required
• Strong ability to explain technical concepts to developing technicians
• Leadership skills and a genuine interest in coaching others
• Professional communication and interpersonal abilities
• Strong organization and documentation skills
• Ability to provide constructive feedback and hold team members accountable
• Commitment to continued technical and leadership development
• Ability to complete required Indoor Air Quality and SBE training

Experience as a Lead HVAC Technician, Field Supervisor, Technical Trainer, Service Mentor, or similar leadership position is preferred but not required for a highly experienced technician with the right leadership abilities.

Experience with ServiceTitan or similar field service software is also beneficial.

Grow From Technician to HVAC Leader

Horne Heating and Air Conditioning has served the Charlotte area since 1983. Our continued success depends on developing knowledgeable technicians who deliver quality work and an excellent customer experience.

Our culture is guided by five core values: Honesty, Opportunity, Recognition, Neighborly, and Empowerment.

If you've built your technical career in HVAC service and are ready to use that experience to develop people, improve field performance, and grow as a leader, we encourage you to apply.

Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment