HVAC Field Support Specialist — Troubleshooting & Warranty

AAON, Inc.; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading manufacturing company is seeking a Technical Support Specialist I to ensure customer satisfaction and resolve HVAC-related issues. You will coordinate projects, troubleshoot equipment operation, and provide customer support. The ideal candidate has a high school diploma with 3 years of HVAC experience and excellent communication skills. This role requires occasional field visits to address issues directly and a commitment to maintaining positive customer relations.

Qualifications

• Minimum of 3 years experience in the HVAC industry required.
• Ability to lift up to 50 lbs.
• Must communicate effectively in both written and spoken form.

Responsibilities

• Assures adequate company commitment to jobs and customer relationships.
• Coordinates projects requiring field service technicians.
• Explains operation control sequences to assist troubleshooting.
• Orders replacement parts and resolves warranty issues.
• Travels to resolve field issues when necessary.

Skills

Effective communication

Interpersonal relationship skills

Decision-making abilities

Problem-solving abilities

Multi-tasking capabilities

Organizational skills

Education

High school diploma with HVAC experience

Associate degree in applied science or technical degree

Job description

A leading manufacturing company is seeking a Technical Support Specialist I to ensure customer satisfaction and resolve HVAC-related issues. You will coordinate projects, troubleshoot equipment operation, and provide customer support. The ideal candidate has a high school diploma with 3 years of HVAC experience and excellent communication skills. This role requires occasional field visits to address issues directly and a commitment to maintaining positive customer relations.