HVAC Technical Support Specialist - Remote & Field

Gemaire Distributors; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading HVAC distributor located in Richmond, Virginia, is seeking an experienced technical support professional. The role involves providing remote and on-site support, encouraging proper product installation methods, and teaching technical training classes. Candidates must have a minimum of 5 years of HVAC experience, excellent communication skills, and a valid driver's license. The position also offers opportunities for joint customer engagements and requires some overnight travel.

Qualifications

• Minimum 5 years HVAC technical service experience.
• Excellent verbal and written communication skills.
• Computer literate and proficient with Microsoft Office suite.
• Valid motor vehicle driver’s license and reliable transportation.

Responsibilities

• Provide remote technical support through Salesforce.
• Encourage correct product installation methods.
• Teach technical training classes.
• Act as a liaison between customers and factory representatives.

Skills

HVAC technical service experience

Verbal and written communication skills

Proficient with Microsoft Office

Job description

A leading HVAC distributor located in Richmond, Virginia, is seeking an experienced technical support professional. The role involves providing remote and on-site support, encouraging proper product installation methods, and teaching technical training classes. Candidates must have a minimum of 5 years of HVAC experience, excellent communication skills, and a valid driver's license. The position also offers opportunities for joint customer engagements and requires some overnight travel.