HVAC Field Ops Lead | Team Coaching & Service Excellence

Aksarben Heating, Air Conditioning, Plumbing; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Take-home vehicle

Fuel card

Insurance after 31 days

Dental, vision, HSA/FSA

401(k) with company match

Paid time off

Paid holidays

Company-paid life insurance

Ongoing HVAC training

Leadership support

Weekly direct deposit

Job summary

ARS-Rescue Rooter in Raleigh, NC is seeking an experienced HVAC Field Service Supervisor to lead and support our service technicians in the field. This role focuses on overseeing daily operations, ensuring high-quality workmanship, and driving team performance.

This position offers a take-home vehicle, insurance after 31 days, and a range of benefits while promoting ongoing HVAC training and career advancement opportunities. Strong leadership and customer-focus are essential."

Qualifications

• 5+ years of HVAC field leadership or supervisor experience.
• Strong knowledge of residential HVAC service, maintenance, and repair.
• Proven ability to lead teams, improve performance, and manage day-to-day operations.
• Strong troubleshooting and technical skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.
• Valid driver's license with clean driving record; pass background/drug screening.

Responsibilities

• Lead, coach, and develop service technicians, including hiring, training, scheduling, and performance management.
• Supervise daily field operations, ensuring jobs are completed efficiently and to company standards.
• Assist technicians with diagnostics, troubleshooting, and technical support in the field and remotely.
• Monitor and improve team productivity, quality of work, and customer satisfaction.
• Resolve customer concerns and ensure a positive service experience.
• Review and audit work orders, service reports, and payroll for accuracy.
• Conduct job site visits, vehicle inspections, and equipment audits.
• Ensure proper use and maintenance of tools, materials, and company assets.
• Coordinate with dispatch to optimize scheduling and job assignments.
• Maintain compliance with safety standards, company policies, and local codes.

Skills

HVAC leadership

Team leadership

Diagnostics troubleshooting

Communication

Time management

Tools

Microsoft Office

Job description

ARS-Rescue Rooter in Raleigh, NC is seeking an experienced HVAC Field Service Supervisor to lead and support our service technicians in the field. This role focuses on overseeing daily operations, ensuring high-quality workmanship, and driving team performance.

This position offers a take-home vehicle, insurance after 31 days, and a range of benefits while promoting ongoing HVAC training and career advancement opportunities. Strong leadership and customer-focus are essential."