HVAC Field Service Supervisor: Lead Technicians & Ops

American Residential Services LLC.; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Take-home vehicle + fuel card

Insurance after 31 days

Dental, vision, HSA/FSA

401(k) with company match

Paid time off + holidays

Company-paid life insurance

Ongoing HVAC training

Leadership support

Job summary

American Residential Services LLC is seeking an experienced HVAC Field Service Supervisor in Raleigh to lead service technicians, oversee daily field operations, and ensure high-quality workmanship. The role focuses on coaching, scheduling, diagnostics, and delivering exceptional customer experiences.

You will manage performance, coordinate with dispatch, and uphold safety and company standards while supporting ongoing HVAC training and career growth.

Qualifications

• 5+ years of HVAC field leadership or supervisor experience.
• Strong knowledge of residential HVAC service, maintenance, and repair.
• Proven ability to lead teams, improve performance, and manage day-to-day operations.
• Strong troubleshooting and technical skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.
• Valid driver's license with clean driving record.
• Must pass background check and drug screening.

Responsibilities

• Lead, coach, and develop service technicians, including hiring, training, scheduling, and performance management
• Supervise daily field operations, ensuring jobs are completed efficiently and to company standards
• Assist technicians with diagnostics, troubleshooting, and technical support in the field and remotely
• Monitor and improve team productivity, quality of work, and customer satisfaction
• Resolve customer concerns and ensure a positive service experience
• Review and audit work orders, service reports, and payroll for accuracy
• Conduct job site visits, vehicle inspections, and equipment audits
• Ensure proper use and maintenance of tools, materials, and company assets
• Coordinate with dispatch to optimize scheduling and job assignments
• Maintain compliance with safety standards, company policies, and local codes

Skills

HVAC leadership

Troubleshooting

Communication

Scheduling

Microsoft Office

Tools

Microsoft Office

Job description

American Residential Services LLC is seeking an experienced HVAC Field Service Supervisor in Raleigh to lead service technicians, oversee daily field operations, and ensure high-quality workmanship. The role focuses on coaching, scheduling, diagnostics, and delivering exceptional customer experiences.

You will manage performance, coordinate with dispatch, and uphold safety and company standards while supporting ongoing HVAC training and career growth.