Job Posting Title HVAC - Field Supervisor

Ridgeac; Panama City, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Ridge Heating, Cooling, Plumbing and Electrical in Florida seeks an experienced HVAC Field Supervisor to lead residential service teams, coach technicians, and ensure safe, high‑quality workmanship while meeting performance goals.

This hands‑on leader will mentor crews, manage field operations and customer experience, enforce safety and OSHA standards, monitor KPIs, and drive continuous improvement through teamwork and accountability.

Qualifications

• Minimum 5 years of residential HVAC service experience.
• Strong knowledge of HVAC diagnostics, repair, maintenance, and system installation principles.
• EPA Certification.
• Strong communication, leadership, and customer service skills.

Responsibilities

• Lead, mentor, and develop HVAC Service Technicians through coaching, training, and performance management.
• Provide technical assistance and troubleshooting support to technicians in the field.
• Monitor daily workflow, productivity, and service quality.
• Ensure safety policies and OSHA requirements are enforced.
• Drive KPI improvements and coaching across the team.

Skills

HVAC service experience

Leadership

Customer service

Communication

HVAC diagnostics

Job description

Overview

Ridge Heating, Cooling, Plumbing and Electrical is seeking an experienced HVAC Field Supervisor to provide leadership, technical support, and operational oversight for our residential HVAC service team. This role is responsible for ensuring technicians deliver exceptional customer service, maintain high-quality workmanship, operate safely, and achieve performance goals.

The ideal candidate is a hands-on leader who can effectively coach technicians, resolve field challenges, improve team performance, and support the continued growth of the business.

Essential Duties and Responsibilities

Team Leadership

• Lead, mentor, and develop HVAC Service Technicians through coaching, training, and performance management.
• Conduct regular ride-alongs and field evaluations to ensure quality service and adherence to company standards.
• Support technician onboarding and ongoing professional development.
• Foster a culture of accountability, teamwork, and customer-focused service.

Field Operations

• Provide technical assistance and troubleshooting support to technicians in the field.
• Monitor daily workflow, productivity, and service quality.
• Assist with scheduling, workload balancing, and resource planning.
• Ensure service calls are completed efficiently and professionally.
• Help manage field escalations and service-related issues.

Customer Experience

• Support technicians in delivering exceptional customer service.
• Resolve complex customer concerns and service recovery situations.
• Promote customer satisfaction and retention through quality workmanship and communication.
• Ensure company standards and customer expectations are consistently met.

Safety & Compliance

• Enforce company safety policies and OSHA requirements.
• Conduct safety meetings and field audits.
• Ensure technicians maintain necessary certifications, licenses, and compliance standards.
• Promote safe work practices and a safety-first culture.

Performance Management

• Monitor and improve department KPIs including:
  • Revenue generation
  • Average ticket value
  • Maintenance agreement conversions
  • Callback rates
  • Customer satisfaction scores
  • Technician productivity
• Collaborate with management to achieve operational and financial objectives.
• Provide regular performance feedback and coaching.

Qualifications

Required

• Minimum 5 years of residential HVAC service experience.
• Strong knowledge of HVAC diagnostics, repair, maintenance, and system installation principles.
• Valid driver's license with acceptable driving record.
• EPA Certification.
• Strong communication, leadership, and customer service skills.