HVAC Dispatcher & Service Coordinator - Growth

Heating + Air Paramedics of Waxahachie; Waxahachie (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Job summary

Heating + Air Paramedics of Waxahachie is seeking a diligent Dispatcher to be the vital link between clients and our technicians. You will coordinate service requests, schedule appointments, and ensure customer satisfaction in a fast-paced environment.

Join a locally owned HVAC service team backed by a trusted brand, with opportunities for advancement and a focus on reliable, professional service.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching or customer service, preferably in HVAC.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Familiarity with dispatch and scheduling software.
• Ability to stay calm under pressure and handle emergencies.
• Detail-oriented with a commitment to great service.
• Positive attitude and team player mentality.

Responsibilities

• Answer inbound calls and schedule service appointments efficiently.
• Coordinate technician routes to optimize delivery and response times.
• Maintain accurate records of service requests and interactions.
• Relay job details and updates to technicians clearly.
• Monitor service schedules to ensure timely completion.
• Provide exceptional customer service and address inquiries.
• Use dispatch software to track operations.
• Assist in training new dispatch team members.

Skills

Dispatching experience

Customer service

Organizational skills

Communication skills

Calm under pressure

Detail-oriented

Team player

Education

High school diploma

Logistics or management education (plus)

Tools

Dispatch software

Scheduling tools

Job description

Heating + Air Paramedics of Waxahachie is seeking a diligent Dispatcher to be the vital link between clients and our technicians. You will coordinate service requests, schedule appointments, and ensure customer satisfaction in a fast-paced environment.

Join a locally owned HVAC service team backed by a trusted brand, with opportunities for advancement and a focus on reliable, professional service.