HVAC Dispatcher

Heating + Air Paramedics of Waxahachie; Waxahachie (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Job summary

Heating + Air Paramedics of Waxahachie is seeking a diligent Dispatcher to be the vital link between clients and our technicians. You will coordinate service requests, schedule appointments, and ensure customer satisfaction in a fast-paced environment.

Join a locally owned HVAC service team backed by a trusted brand, with opportunities for advancement and a focus on reliable, professional service.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching or customer service, preferably in HVAC.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Familiarity with dispatch and scheduling software.
• Ability to stay calm under pressure and handle emergencies.
• Detail-oriented with a commitment to great service.
• Positive attitude and team player mentality.

Responsibilities

• Answer inbound calls and schedule service appointments efficiently.
• Coordinate technician routes to optimize delivery and response times.
• Maintain accurate records of service requests and interactions.
• Relay job details and updates to technicians clearly.
• Monitor service schedules to ensure timely completion.
• Provide exceptional customer service and address inquiries.
• Use dispatch software to track operations.
• Assist in training new dispatch team members.

Skills

Dispatching experience

Customer service

Organizational skills

Communication skills

Calm under pressure

Detail-oriented

Team player

Education

High school diploma

Logistics or management education (plus)

Tools

Dispatch software

Scheduling tools

Job description

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement

About the Role:

Join Heating + Air Paramedics of Waxahachie as a Dispatcher and be the vital link between our clients and our skilled technicians. This exciting role offers you the opportunity to coordinate service requests and ensure customer satisfaction in a fast-paced environment.

Responsibilities:

• Answer incoming calls and schedule service appointments efficiently.
• Coordinate technician routes to optimize service delivery and response times.
• Maintain accurate records of service requests and customer interactions.
• Communicate effectively with technicians to relay job details and updates.
• Monitor and manage service schedules to ensure timely completion of jobs.
• Provide exceptional customer service and address client inquiries and concerns.
• Utilize dispatch software to track and manage service operations.
• Assist in training new dispatch team members as needed.

Requirements:

• High school diploma or equivalent; additional education in logistics or management is a plus.
• Proven experience in dispatching or customer service, preferably in HVAC or related fields.
• Strong organizational skills and the ability to multitask effectively.
• Excellent communication skills, both verbal and written.
• Familiarity with dispatch software and scheduling tools.
• Ability to remain calm under pressure and handle emergency situations.
• Detail-oriented with a commitment to providing outstanding service.
• Positive attitude and a team player mentality.

About Us:

Heating + Air Paramedics of Waxahachie is a locally owned and operated franchise, backed by a proven national brand known for delivering high-quality HVAC services and exceptional customer care.

While we are new to serving the Waxahachie community, our ownership team brings years of experience in home services, sales, and customer relationships. As franchise owners, we are committed to upholding the standards, systems, and reputation that have made Heating + Air Paramedics a trusted name.

Led by three Texas A&M graduates and Dallas natives, our mission is simple: serve people the right way, create opportunities in our community, and deliver reliable comfort to every home we step into.

We pride ourselves on:

• Fast, reliable service with clear communication
• Honest recommendations—not pushy sales
• A professional, well-trained team backed by proven systems

At Heating + Air Paramedics, we’re not just starting a business in Waxahachie—we’re building a reputation rooted in trust, service, and long-term relationships.